London Visitor Experience Host - Welcoming & Engaging

Rapportservice; Greater London; Sur place; GBP 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Travel discounts

Grocery discounts

Cash rewards

Life assurance

Contributory pension

Wellness programmes

Employee Assistance Programme

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off for charity

Résumé du poste

Rapport Guest Services is hiring a Visitor Experience Host for a prestigious London attraction. The role is full-time, 35 hours per week, with shifting patterns including weekends and bank holidays, at £16.00 per hour.

You will be the welcoming face, answer questions and help families enjoy their visit. The ideal candidate is outgoing, friendly and committed to delivering brilliant customer service in a fast-paced environment.

Qualifications

• A warm, outgoing and approachable personality, with the confidence to strike up conversations and engage with visitors.
• A genuine passion for people and creating memorable customer experiences.
• Excellent communication skills and the ability to adapt your approach to different audiences.
• The flexibility to work across a seven-day operation, including weekends and bank holidays.

Responsabilités

• Be a welcoming, visible and engaging presence, creating fantastic first impressions for every visitor.
• Bring the visitor experience to life through friendly interactions, enthusiasm and a genuine interest in helping people enjoy their visit.
• Engage confidently with visitors of all ages and backgrounds, making everyone feel welcome, comfortable and valued.
• Provide helpful information, answer questions and confidently guide visitors throughout their experience.
• Support families, children, older visitors and anyone requiring additional assistance, ensuring an inclusive and enjoyable experience for all.
• Keep visitors informed about timings, queues, access arrangements and important information.
• Manage visitor admissions in line with ticketing and access procedures.
• Anticipate visitor needs, take ownership of queries and find positive solutions to any challenges.
• Maintain a clean, organised and welcoming environment throughout the attraction.
• Follow health and safety procedures and support emergency protocols when required.
• Work collaboratively with colleagues to ensure a seamless experience and contribute to a positive team environment.

Connaissances

Customer service

Communication skills

Interpersonal skills

Guest relations

Description du poste

Rapport Guest Services is hiring a Visitor Experience Host for a prestigious London attraction. The role is full-time, 35 hours per week, with shifting patterns including weekends and bank holidays, at £16.00 per hour.

You will be the welcoming face, answer questions and help families enjoy their visit. The ideal candidate is outgoing, friendly and committed to delivering brilliant customer service in a fast-paced environment.