Guest Experience Host — Front Desk & Meeting Room Concierge

Rapport Guest Services; Greater London; Presencial; GBP 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel discounts

Pension scheme

Wellness programs

Learning & development

WOW Awards

Paid day off

Descripción de la vacante

Rapport Guest Services is seeking a Floor Host to join our team at a prestigious client site near Canary Wharf. You will be the go-to person on the floor, coordinating meeting rooms and refreshment points, while offering a friendly face to employees with their requests.

This full-time, permanent role offers a 40-hour work week (8 AM - 5 PM, Monday to Friday) and a salary of £33,305 per year. You will work to maintain excellent facilities and deliver outstanding service across the workplace

Formación

• Experience in guest-facing roles.
• Ability to handle guest requests promptly and professionally.
• Strong interpersonal and communication skills.

Responsabilidades

• Be the main point of contact for stakeholders on the office floor and build strong relationships.
• Proactively handle guest requests quickly, friendly and professionally.
• Ensure meeting rooms are pristine and equipment is working.
• Maintain refreshment centres, print hubs and general floor maintenance.
• Collect and review data on room utilisation and peak times.
• Assist other service lines when required.
• Follow H&S policies and participate in first aid and fire warden teams.

Conocimientos

Outgoing demeanor

Excellent customer service

Relationship building

Communication skills

Professional appearance

Descripción del empleo

Rapport Guest Services is seeking a Floor Host to join our team at a prestigious client site near Canary Wharf. You will be the go-to person on the floor, coordinating meeting rooms and refreshment points, while offering a friendly face to employees with their requests.

This full-time, permanent role offers a 40-hour work week (8 AM - 5 PM, Monday to Friday) and a salary of £33,305 per year. You will work to maintain excellent facilities and deliver outstanding service across the workplace