Visitor Experience Host - 35 hours

Rapportservice; Greater London; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Exclusive travel discounts

Pension scheme

Wellbeing programmes

WOW Awards recognition

One paid day off per year to support a

Job summary

Rapport Guest Services is hiring a Visitor Experience Host in London to welcome and assist visitors, ensuring a memorable experience from entrance to departure. The role emphasizes engaging conversations, high-quality customer service and a passion for hospitality within a busy, seven-day operation.

The position is full-time, 35 hours a week, with shifts from 9am–6pm and occasional evenings or early mornings for events.

Qualifications

• Friendly, confident and engaging with visitors
• Excellent communication across all ages and backgrounds
• Flexible mindset with willingness to work weekends and holidays

Responsibilities

• Greet and engage visitors as the first friendly face of the attraction
• Provide helpful information and guide visitors through their experience
• Assist families and visitors with special accessibility needs
• Manage visitor admissions and queue information
• Maintain a clean, safe, and welcoming environment

Job description

Visitor Experience HostLondon | £16.00 per hourDo you have a natural flair for connecting with people? Are you outgoing, enthusiastic and passionate about creating memorable experiences?We are looking for a confident and personable Visitor Experience Host to join our team at a prestigious visitor attraction in London.This is an exciting opportunity for someone who loves being around people, enjoys a fast-paced environment and understands the importance of making every visitor feel welcome. You will be one of the friendly faces visitors meet during their experience, bringing energy, personality and enthusiasm to every interaction.From welcoming visitors and answering questions to helping families make the most of their visit, you will play an important role in creating a positive, memorable and enjoyable experience from beginning to end.You do not need to be an expert in hospitality, but you do need to be a natural people person who enjoys engaging with others and takes pride in delivering brilliant customer service.Contract type: Full-time, permanentHours: 35 hours per weekWorking days: 5 days out of 7, including weekends and bank holidays. The attraction operates seven days a week.Shifts: Predominantly 9am–6pm, with occasional evening and early morning shifts to support events.Hourly rate: £16.00 per hour

What will you be doing?

• Be a welcoming, visible and engaging presence, creating fantastic first impressions for every visitor.
• Bring the visitor experience to life through friendly interactions, enthusiasm and a genuine interest in helping people enjoy their visit.
• Engage confidently with visitors of all ages and backgrounds, making everyone feel welcome, comfortable and valued.
• Provide helpful information, answer questions and confidently guide visitors throughout their experience.
• Support families, children, older visitors and anyone requiring additional assistance, ensuring an inclusive and enjoyable experience for all.
• Keep visitors informed about timings, queues, access arrangements and important information.
• Manage visitor admissions in line with ticketing and access procedures.
• Anticipate visitor needs, take ownership of queries and find positive solutions to any challenges.
• Maintain a clean, organised and welcoming environment throughout the attraction.
• Follow health and safety procedures and support emergency protocols when required.
• Work collaboratively with colleagues to ensure a seamless experience and contribute to a positive team environment.

What are we looking for?

• A warm, outgoing and approachable personality, with the confidence to strike up conversations and engage with visitors.
• A genuine passion for people and creating memorable customer experiences.
• Excellent communication skills and the ability to adapt your approach to different audiences.
• A positive, enthusiastic and can-do attitude, with a willingness to get involved and go the extra mile.
• Confidence working in a busy, visitor-facing environment where no two days are the same.
• The ability to remain calm, professional and solution-focused when dealing with questions or challenges.
• A proactive approach, with the confidence to use your initiative and anticipate visitor needs.
• A smart and professional appearance, with excellent interpersonal skills.
• The flexibility to work across a seven-day operation, including weekends and bank holidays.
• Previous experience in customer service, hospitality, retail, tourism, visitor attractions, hotels or premium leisure environments would be advantageous.
• Most importantly, we want someone who genuinely enjoys interacting with people.

Rapport values that you will also share: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.

What will you get?

• Financial Benefits: Exclusive travel and grocery discounts, cash rewards and life assurance
• Future Security: Contributory pension scheme
• Health & Wellbeing: Wellness programmes, Employee Assistance Programme and digital GP services
• Career Growth: Extensive learning and development opportunities
• Celebrate Excellence: Recognition through our WOW Awards for outstanding performance.
• Community Support: One paid day off each year to support a cause you care about.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally.As part of Compass Group UK & I, we combine a people-first culture with exceptional service standards. We are passionate about creating inclusive workplaces where everyone feels valued, supported and empowered to thrive.

We are also proud to be a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.