London Student Welcome & Front Desk Officer

All Jobs Pro Ltd; West Dean; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days' annual leave, including bank

Generous contributory pension scheme

Company sick pay

Employee Assistance Programme

Access to Mental Health First Aiders

Cycle to Work scheme

Free entry to West Dean Gardens

Discounts on retail goods

Free and discounted places on short (2

Free use of facilities at our Sussex校园

Subsidised bed and breakfast rates at

Job summary

West Dean is seeking a friendly Student Welcome Officer for our Bloomsbury campus in London. You will be the first point of contact for students, tutors, delegates and visitors, delivering a warm, professional welcome and providing information and support.

This role combines front-of-house duties with administration and payments processing, with 35 hours per week. You will work closely with Campus Services, uphold GDPR records, assist with health and safety procedures, and contribute to an

Qualifications

• Previous customer service and administrative experience.
• Excellent customer service skills and a positive, solutions-focused approach.
• Strong communication skills, both written and verbal.
• Good IT skills, particularly Microsoft Office.
• Ability to remain calm and effective in a busy environment.

Responsibilities

• Provide a warm, professional welcome to students, tutors, visitors, delegates and guests.
• Manage front-of-house enquiries in person, by telephone and email, providing accurate information and assistance.
• Respond positively and professionally to customer queries and concerns, escalating issues where appropriate.
• Undertake day-to-day administration, including maintaining records, correspondence and campus information.
• Support the smooth running and presentation of student and communal areas.
• Process payments and support retail facilities in line with established procedures.
• Manage mail and lost property appropriately.
• Maintain customer records in accordance with GDPR and organisational procedures.
• Provide basic administrative support for library facilities.
• Support campus health and safety, fire and emergency procedures, including assisting with evacuations and maintaining relevant records.
• Complete required training and contribute positively to the wider Campus Services team.
• Undertake other reasonable duties appropriate to the role.

Skills

Customer service

Administrative experience

IT skills

Confidentiality & data protection

Communication

Teamwork

Tools

MS Office

Job description

West Dean is seeking a friendly Student Welcome Officer for our Bloomsbury campus in London. You will be the first point of contact for students, tutors, delegates and visitors, delivering a warm, professional welcome and providing information and support.

This role combines front-of-house duties with administration and payments processing, with 35 hours per week. You will work closely with Campus Services, uphold GDPR records, assist with health and safety procedures, and contribute to an