Office Assistants

University of Westminster Students' Union; Greater London; On-site; GBP 12,456 - 15,224; Part time

Benefits offered by this job

Flexible working hours

Access to employability programs

Team socials and staff events

Job summary

The University of Westminster Students' Union is hiring Union Office Assistants to support Welcome Desks at Marylebone and Harrow campuses. You will manage enquiries, welcome students, and support events like Welcome Week and Elections.

This role offers flexible hours, estimated at 5-10 hours a week, with an hourly rate of £13.84. It is ideal for students who are organised and interested in developing customer service experience.

Qualifications

• Basic understanding of university and Students’ Union services or willingness to learn.
• Previous customer-facing experience is desirable.

Responsibilities

• Provide excellent customer service and create a welcoming environment.
• Respond to queries via phone, email, and face-to-face.
• Support administrative tasks and day-to-day operations.

Skills

Organisational skills

Verbal communication

Written communication

Customer service

Job description

University of Westminster Campus at either Marylebone or Harrow

Working Hours

Zero hour contract- Estimated 5-10 hours a week

£13.84 per hour

Closing Date

20th April 2026

Job Purpose

We're hiring Union Office Assistants (Team Leader application is separate) to support the Students’ Union Welcome Desks at Marylebone and Harrow. You'll manage enquiries, respond to emails, welcome students, provide guidance, and maintain an organised, professional desk. The role also involves supporting SU activities, campaigns, and key events like Welcome and Elections. Indicate your campus preference (Marylebone/Harrow); occasional work at other campuses may be required.

Responsibilities

• Providing excellent customer service and creating a welcoming environment for students/guests visiting the office.
• Responding to queries via phone, email, face-to-face interaction, and social media.
• Supporting Students’ Union full-time staff with administrative tasks and day-to-day office operations.
• Assisting the Activities Team with administrative support for Sports Clubs and Societies, including room bookings.
• Acting as a front-facing UWSU ambassador by supporting outreach initiatives, including promoting services such as Advice and Wellbeing, running pop-up stalls, and welcoming students and external guests.
• Assisting with major Students’ Union periods and events, including Welcome Week and Elections.

What's In It For Me?

• Truly flexible working – you will never be scheduled to work during your lectures.
• Access to our award-winning employability and development programme to support your future career.
• Opportunities to discuss your development and future career interests through informal 1-to-1 check-ins with your line manager.
• Access to the Employee Assistance Programme, providing wellbeing and support services.
• Team socials and staff events, giving you the chance to connect with colleagues and make friends.

Who Is This Role For?

This role is ideal for students who are organised, approachable, and interested in developing administrative and customer service experience in a professional environment.

Person Specification

Qualifications

• Basic understanding of university and Students’ Union services, or willingness to learn quickly to effectively signpost students.
• Previous experience in a customer-facing or team environment is desirable but not essential.

Skills, Knowledge and Expertise

• Good organisational skills and attention to detail when managing administrative tasks.
• Strong verbal and written communication skills.
• Ability to provide clear and accurate information when responding to student queries.
• Clear communication and handover skills, ensuring teammates are kept informed and any unfinished tasks are smoothly passed on to the next team member.
• Good with people and has a friendly and welcoming presence.
• Lives the values of UWSU (sustainable, proactive, compassionate, and honest).
• Trustworthy and proactive.

Values and Behaviours

• Friendly and welcoming presence, able to represent UWSU positively and create an approachable environment for students.
• Student-focused mindset, willing to go beyond basic signposting to ensure students receive the support they need.
• Empathetic and patient when interacting with students, understanding different situations and responding with kindness.
• Accountable and proactive, taking ownership of tasks and responsibilities during shifts.
• Open to learning and development, using the role as an opportunity to grow professional skills and confidence.