London Scheduler & Office Coordinator

Pertemps Tm; Greater London; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Growth into office manager role

Job summary

Pertemps TM in London is seeking a Scheduler and Office Coordinator to manage the engineers’ diaries, coordinate between clients, engineers and the office, and be the first point of contact for enquiries.

The role is office-based, Monday to Friday, 8 till 5pm. Training is provided, with a clear path to progression as the team grows. Salary is circa £25,000 - £28,000 depending on experience.

Qualifications

• Experience in scheduling, dispatch or service coordination.
• Strong knowledge of London geography/postcodes or ability to learn quickly.
• Confident telephone manner and ability to handle frustrated customers.
• Organised, proactive and able to prioritise multiple tasks.
• Comfortable with CRM systems and general IT, quick to learn new software.

Responsibilities

• Scheduling and diary management for engineers across London.
• Phone handling and triage to judge urgency and schedule same-day vs booked visits.
• Manage client enquiries from first contact through to completion and keep clients updated.
• Support engineers on-site, arrange access, follow-up visits and materials.
• Run CRM day-to-day, keep job records up-to-date and ensure records are actionable.
• Raise quotes and chase work orders, logging certificates and passing completed jobs to invoicing.

Skills

Scheduling

Diary management

Customer service

CRM systems

Telephone etiquette

Organised

Tools

CRM software

Job description

Pertemps TM in London is seeking a Scheduler and Office Coordinator to manage the engineers’ diaries, coordinate between clients, engineers and the office, and be the first point of contact for enquiries.

The role is office-based, Monday to Friday, 8 till 5pm. Training is provided, with a clear path to progression as the team grows. Salary is circa £25,000 - £28,000 depending on experience.