London Office Coordinator — Scheduling, CRM & Admin

Pertemps; London Borough of Lambeth; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Pertemps in London is seeking an office-based administrator to run the diary, coordinate engineers and act as the first point of contact for clients and suppliers. This fast-paced role suits someone who enjoys staying organised and keeping everyone moving.

You will schedule jobs, triage calls, manage CRM records, raise quotes and support paperwork, with training provided and opportunities to progress within the team.

Qualifications

• Experience in scheduling, dispatch or service coordination.
• Strong knowledge of London geography and postcodes.
• Confident telephone manner and customer handling.
• Organised and able to prioritise multiple tasks.
• Familiar with CRM systems and general IT.
• Ability to build good working relationships with engineers.

Responsabilités

• Scheduling and diary management for engineers across London.
• Phone handling, triage and urgent/next-day planning.
• Managing customer enquiries, updates and complaints.
• Providing engineer support and arranging access/visits.
• CRM day-to-day, notes, statuses and documentation.
• Raising and chasing quotes and work orders; invoicing handover.

Connaissances

Scheduling/Dispatch experience

London geography knowledge

Confident telephone manner

Organised, able to prioritise

CRM systems & IT proficiency

Team liaison with engineers

Description du poste

Pertemps in London is seeking an office-based administrator to run the diary, coordinate engineers and act as the first point of contact for clients and suppliers. This fast-paced role suits someone who enjoys staying organised and keeping everyone moving.

You will schedule jobs, triage calls, manage CRM records, raise quotes and support paperwork, with training provided and opportunities to progress within the team.