London Sales Associate - Create Customer Experiences

Selfridges & Co; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Selfridges & Co in London is seeking a friendly Sales Associate to join our luxury retail team. You will be the go-to expert on our store, products and services, delivering exceptional customer experiences.

You will work as part of a team to conduct sales, handle exchanges, replenish stock, maintain visual standards and stay ahead of trends, ensuring customers leave with the right item and a memorable visit.

Qualifications

• Excellent customer communication and product knowledge
• Keen interest in fashion and store trends
• Ability to upsell and advise on alternatives
• Stock replenishment and shop floor presentation
• Flexible team player able to work across departments
• Proactive with health, safety, and loss prevention

Responsibilities

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
• Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Follow health, safety and security procedures, and play an active role in preventing stock loss
• Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.

Job description

Selfridges & Co in London is seeking a friendly Sales Associate to join our luxury retail team. You will be the go-to expert on our store, products and services, delivering exceptional customer experiences.

You will work as part of a team to conduct sales, handle exchanges, replenish stock, maintain visual standards and stay ahead of trends, ensuring customers leave with the right item and a memorable visit.