Guest Experience & Sales Specialist

Selfridges; Greater London; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

Selfridges in London is seeking a Sales Associate to deliver exceptional customer experiences. You will be the go-to person for Selfridges products and services, building rapport and sharing knowledge with customers.

You will handle sales, refunds and exchanges, replenish stock, and maintain high retail standards across departments. A flexible role requires adaptability and a proactive customer-first approach.

Qualifications

• Excellent communication and customer service skills.
• Strong product knowledge and awareness of trends.
• Experience in stock replenishment and inventory checks.

Responsibilities

• Sell, process refunds and exchanges for customers.
• Assist customers by finding suitable items and offering online services.
• Replenish stock and organise rails to maintain high retail standards.
• Host and engage customers, building rapport and delivering a memorable experience.
• Manage stock in the department, unpack deliveries, and complete stock audits.
• Be flexible and willing to work in different departments as needed.

Skills

Great communicator

Product knowledge

Stock management

Customer service

Team collaboration

Job description

Selfridges in London is seeking a Sales Associate to deliver exceptional customer experiences. You will be the go-to person for Selfridges products and services, building rapport and sharing knowledge with customers.

You will handle sales, refunds and exchanges, replenish stock, and maintain high retail standards across departments. A flexible role requires adaptability and a proactive customer-first approach.