Brand Experience Lead (Supervisor)

Selfridges; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Selfridges in London is seeking a Brand Specialist to deliver exceptional service, share product knowledge and manage customer complaints to create memorable experiences.

You will train colleagues, drive sales with brand stories, stock replenishment, and uphold Selfridges standards. A confident communicator who thrives in a team, you'll chase sales targets and nurture client relationships with personal service.

Qualifications

• You will be set sales, CRM, and NPS targets.
• A great communicator who can deliver brand training to the team.
• Well informed about competitors and market trends.
• Known to be a sales and service expert.
• Collaborative with internal partners, sharing updates and feedback.
• Approachable leader in the department, available for queries and coaching.

Responsibilities

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Skills

Sales targets

CRM targets

NPS targets

Brand training

Communication

Competitor awareness

Collaborative

Leadership

Job description

Selfridges in London is seeking a Brand Specialist to deliver exceptional service, share product knowledge and manage customer complaints to create memorable experiences.

You will train colleagues, drive sales with brand stories, stock replenishment, and uphold Selfridges standards. A confident communicator who thrives in a team, you'll chase sales targets and nurture client relationships with personal service.