Sales & Customer Experience Specialist (Retail)

Selfridges; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Selfridges in London is looking for a Sales Associate to deliver excellent customer service and expert product knowledge across all Selfridges offerings.

You will work as part of a team to create memorable experiences for customers, build rapport with shoppers, and stay ahead of trends through ongoing product learning and training. The role covers sales, stock replenishment, and maintaining the store to the highest retail standards.

Responsibilities

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
• Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Follow health, safety and security procedures, and play an active role in preventing stock loss
• Selfridges uses competency and strength style questions at the interview stage.Support is available at every stage of the process should you need it

Job description

Selfridges in London is looking for a Sales Associate to deliver excellent customer service and expert product knowledge across all Selfridges offerings.

You will work as part of a team to create memorable experiences for customers, build rapport with shoppers, and stay ahead of trends through ongoing product learning and training. The role covers sales, stock replenishment, and maintaining the store to the highest retail standards.