London Reservations Supervisor - Revenue & Group Focus

Platinum Recruitment Consultancy; Brentford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to £35K

Hotel discounts

Flexible pay options

Employee assistance programme

Pension auto-enrolment

Career development across multiple and

Job summary

Platinum Recruitment Consultancy in London is seeking an experienced Reservations Supervisor to oversee group and individual reservations across multiple properties. You will work with the Revenue Manager to maximise revenue, convert enquiries and ensure service excellence.

The role requires strong organisational and communication skills, experience in branded hotel environments, and familiarity with loyalty programs. Opera/Opera Cloud experience is essential, with Delphi as a bonus.

Qualifications

• Experience in group reservations within a branded hotel environment preferred.
• Strong knowledge of loyalty programs (IHG One Rewards, Marriott Bonvoy recommended).
• Excellent verbal and written communication skills.

Responsibilities

• Supervise group and individual reservation processes across multiple properties.
• Collaborate with Revenue Manager to maximise room revenue and implement group reservation strategies.
• Convert enquiries into bookings and identify revenue opportunities.
• Prepare and manage reservations and revenue reports.
• Support Reservations Agents and maintain high service standards.
• Coordinate with Front Desk and Housekeeping to communicate guest requirements.
• Recognise loyalty members and ensure professional guest experiences.
• Perform quality checks and ensure accurate reservation management.

Skills

Reservations experience

Loyalty program knowledge

Communication skills

Organisational skills

Proactive guest service

Tools

Opera

Opera Cloud

Delphi

Job description

Platinum Recruitment Consultancy in London is seeking an experienced Reservations Supervisor to oversee group and individual reservations across multiple properties. You will work with the Revenue Manager to maximise revenue, convert enquiries and ensure service excellence.

The role requires strong organisational and communication skills, experience in branded hotel environments, and familiarity with loyalty programs. Opera/Opera Cloud experience is essential, with Delphi as a bonus.