London Operations Director: Scale & Lead Multi-Site Housing

Sectora Group; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Sectora Group seeks a Director of Operations for its growing London accommodation portfolio. You will lead day-to-day delivery, build an empowered management team and create scalable processes to support expansion while maintaining high service standards.

The role requires significant experience in multi-site operations, strong financial acumen, and a hands-on yet strategic leadership style to navigate a fast-paced, entrepreneurial environment.

Qualifications

• Significant experience leading multi-site operations within accommodation, property services, hospitality, facilities management or a similarly complex service-led environment.
• A proven track record of leading through managers, developing teams and overseeing outsourced service providers.
• Exceptional stakeholder engagement and relationship management skills, with the ability to communicate with frontline teams and senior executives.
• Strong commercial and financial acumen, including cost management, budgeting, supplier performance and operational improvement.
• Data-driven approach to planning, problem-solving and decision-making.
• Experience supporting business growth, introducing operational structure and leading change.
• Strong project management, organisational and prioritisation skills.
• Balance strategic thinking with practical, hands-on leadership.
• Confidence, professionalism and sound judgement to represent the business at a senior level.

Responsibilities

• Lead the operational performance and day-to-day delivery of a growing, multi-site London accommodation portfolio.
• Develop and empower the operational management team, creating clear accountability, strong leadership and a culture of continuous improvement.
• Build scalable processes, systems and performance measures to support continued business growth.
• Drive operational efficiency, cost control and commercial performance through effective planning, analysis and data-led decision-making.
• Oversee external housekeeping, maintenance and property service partners, ensuring quality, capacity, accountability and value for money.
• Build and maintain strong relationships with property owners, landlords, suppliers and a diverse range of internal and external stakeholders.
• Lead operational change initiatives, process improvements and the successful mobilisation of new accommodation units.
• Work closely with the COO and wider leadership team to translate commercial growth plans into effective operational delivery.
• Maintain high standards of property presentation, compliance, service delivery and operational risk management.

Skills

Stakeholder engagement

Commercial & financial acumen

Data-driven planning

Project management

Leadership multi-site

Change management

People development

Strategic & hands-on balance

Tools

Outsourced service provider management

Job description

Sectora Group seeks a Director of Operations for its growing London accommodation portfolio. You will lead day-to-day delivery, build an empowered management team and create scalable processes to support expansion while maintaining high service standards.

The role requires significant experience in multi-site operations, strong financial acumen, and a hands-on yet strategic leadership style to navigate a fast-paced, entrepreneurial environment.