London Onsite AV & IT Desk-Side Engineer

Youat Accenture; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Accenture is seeking a Deskside Engineer in London to provide AV, IT support, and asset management across onsite environments. This role centers on hands-on troubleshooting, deployment, and escalation for complex AV and technology issues in live events and meeting spaces.

You will work with global teams, vendors, and internal customers to maintain documentation, run reports, and contribute to process improvements, with a strong emphasis on on-site delivery and client service.

Responsibilities

• AV setup, troubleshooting, deployment, decommissioning, and upgrades
• Senior escalation point for complex AV issues and event space technology
• Liaison with global teams and external vendors for testing, fixes, and onsite engineering
• Maintain AV documentation, training guides, and usage reporting
• Deliver AV training sessions and act as trusted advisor to clients
• Advanced IT troubleshooting (laptops, peripherals, performance issues)
• Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
• ServiceNow ticket management and incident ownership
• Solutions Bar / in-office support when required
• End-to-end asset lifecycle support (issuing, returns, loans, disposals)
• Maintain asset accuracy to meet global KPIs
• Chargebacks, consumables tracking, and inventory reporting
• Document and improve IT/AV processes and SOPs
• Produce reports on AV usage, visitors, and query trends
• Contribute to automation, workflow, and service improvement initiatives
• Support AV/IT project work including deployments, refreshes, and upgrades
• Assist with testing, rollout readiness, and post-implementation support

Job description

Accenture is seeking a Deskside Engineer in London to provide AV, IT support, and asset management across onsite environments. This role centers on hands-on troubleshooting, deployment, and escalation for complex AV and technology issues in live events and meeting spaces.

You will work with global teams, vendors, and internal customers to maintain documentation, run reports, and contribute to process improvements, with a strong emphasis on on-site delivery and client service.