Onsite IT & Network Technician – London

Accenture UK & Ireland; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charity leave (3 days)

Job summary

Accenture is seeking a Smart Hands Technician to join our onsite team in London, supporting a major financial institution. You will manage end-user support, AV tech, and network patching, with on-call rotation and strict security practices.

Ideal candidates will have strong cable management skills, ITIL process knowledge, and proven ability to document procedures clearly while delivering excellent customer service in a fast-paced environment.

Qualifications

• Ability to read, write, speak and understand English.
• Strong working knowledge of cable management.
• Ability to interpret multi-device information spreadsheets and vendor installation specification documents.
• Strong problem-solving and decision making capabilities.
• Self-motivated and able to work with minimal supervision.
• Excellent written and verbal communication.
• Proven ability to maintain and build a strong customer focused service environment.
• Ability to create and maintain clear and detail oriented documentation of processes and procedures.

Responsibilities

• Provide professional end-user support, including VIP users.
• Support meeting room technology, telephony and audio visual equipment.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
• Install software on physical devices, following defined procedures.
• Escorting and assisting visitors / third parties onsite.
• Handle trouble tickets, using the defined tracking and trouble management system.
• Rack and stack, or install equipment including meeting room technology, switches/routers, servers and storage.
• Power cycling of equipment.
• Handling storage & back up tapes (LTO)
• Receive, asset tag, store and deploy equipment for data center operations.
• Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation.
• Perform asset installations in production environments
• Daily walk-through of defined spaces to check alarms and issues in equipment.
• Document issues and communicate with customer and device owners to drive resolution.
• Follow processes when receiving equipment for the customer; capture images, document inventory, log tickets, store hardware.

Skills

English proficiency

Cable management

Documentation

Problem solving

Self-motivated

Strong communication

Customer focus

ITIL knowledge

Education

Associate degree

A+ Certification

CDCP

Tools

Visio

Microsoft Office

ServiceNow

SharePoint

Internet technologies

Job description

Accenture is seeking a Smart Hands Technician to join our onsite team in London, supporting a major financial institution. You will manage end-user support, AV tech, and network patching, with on-call rotation and strict security practices.

Ideal candidates will have strong cable management skills, ITIL process knowledge, and proven ability to document procedures clearly while delivering excellent customer service in a fast-paced environment.