Onsite IT & AV Technician (Smart Hands) – London

Accenture UK; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

25 days vacation per year

Private medical insurance

Extra leave for charitable work

Job summary

Accenture in London is seeking a Smart Hands Technician to provide onsite end-user support, maintain meeting room technology, and install network equipment in a City of London data center environment.

You will handle tickets, rack and stack gear, manage cables, assist visitors, and work on a 24/7 on-call rotation. Strong English, documentation, and ITIL familiarity are essential. Flexibility to spend time onsite with clients is expected.

Qualifications

• Ability to read, write, speak and understand English.
• Strong working knowledge of cable management.
• Ability to interpret multi-device information spreadsheets and vendor installation specification documents.
• Strong problem-solving and decision making capabilities.
• Self-motivated and able to work with minimal supervision.
• Excellent written and verbal communication.
• Proven ability to maintain and build a strong customer focused service environment.
• Ability to create and maintain clear and detail oriented documentation of processes and procedures.
• Proven knowledge of ITL process including change management, service requests, problem management and incident management processes.

Responsibilities

• Professional support of end-users, including VIP users.
• Support meeting room technology, telephony and audio visual equipment.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
• Install software on physical devices, following defined procedures.
• Escorting and assisting visitors / third parties onsite.
• Handle trouble tickets, using the defined tracking and trouble management system.
• Rack and stack, or install equipment including: meeting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber.
• Power cycling of equipment.
• Handling storage & back up tapes. LTO tapes etc.
• Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.
• Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation basis.
• Perform asset installations in a production environment
• Perform daily walk-through of defined spaces to check for alarms and issues in equipment.
• Document discovered issues through the defined process and communicate with customer and device owners to drive resolution.
• Follow internal processes when receiving equipment for our customer Tasks involve capturing images of packages, creation of itemized inventory, documenting information in ticketing system then physically placing received hardware into secured storage.
• Comply with security policy and contribute to audit activities following a defined process.
• Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor
• May assist in overseeing sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures.
• Maintenance of documentation in accordance with defined process.

Skills

English proficiency

Cable management

Documentation

Customer service

English writing

Problem solving

Education

Associate's degree or equivalent

A+ Certification

Tools

Visio

Microsoft Office

ServiceNow

SharePoint

Internet Technologies

Job description

Accenture in London is seeking a Smart Hands Technician to provide onsite end-user support, maintain meeting room technology, and install network equipment in a City of London data center environment.

You will handle tickets, rack and stack gear, manage cables, assist visitors, and work on a 24/7 on-call rotation. Strong English, documentation, and ITIL familiarity are essential. Flexibility to spend time onsite with clients is expected.