Workplace Experience Concierge

JLL; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

JLL Experience Services is seeking a Workplace Experience Ambassador to deliver exceptional client experiences across a select portfolio of properties. You will engage with clients, partners and colleagues to provide high-touch service, hospitality-driven support, and proactive communication in a dynamic workplace environment.

You will welcome visitors, uphold security procedures, coordinate events, and drive continuous improvement in service delivery while maintaining safety and compliance

Qualifications

• Experience in hospitality, facility / property management preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Keen to develop within the workplace and support a multi-disciplinary team.
• Collaborative team player with a service-focused approach.
• Adept at multitasking and managing multiple projects in a fast-paced environment.
• Good communication skills and interest in technology.

Responsibilities

• Provide a warm, courteous and prompt welcome to all those entering the reception area.
• Ensure security procedures for your building are followed by all entering through reception.
• Serve as the initial point of contact for client inquiries, issues, and feedback related to services within the workplace.
• Execute Guest and Ambassador services in line with SLAs and brand standards.
• Conduct routine walkthroughs of soft services to ensure SLA compliance and flawless delivery.
• Support data collection, analysis and reporting to align with client goals.
• Strive to continually improve experience service performance.
• Organize, host and operationalize key engagement events within the client location.
• Promote a culture of health and safety amongst colleagues and vendors.
• Perform additional duties such as mailroom cover and portering.

Job description

JLL Experience Services is seeking a Workplace Experience Ambassador to deliver exceptional client experiences across a select portfolio of properties. You will engage with clients, partners and colleagues to provide high-touch service, hospitality-driven support, and proactive communication in a dynamic workplace environment.

You will welcome visitors, uphold security procedures, coordinate events, and drive continuous improvement in service delivery while maintaining safety and compliance