Guest Experience & Facilities Lead (On-site London)

JLL; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

3M HEALTHCARE is seeking a Workplace Ambassador for an on-site role in London. The WA will be the local facilities contact, coordinating front‑of‑house services, reception, security awareness and health and safety protocols.

Reporting to the Senior Facilities Manager, you will direct, coordinate and escalate facilities matters, manage meeting rooms, events, visitor management and daily site operations to ensure exceptional service delivery.

Responsibilities

• Meeting room and client suite management and setup.
• Manage visitor experience and reception standards.
• Coordinate catering, AV, and room equipment requests.
• Oversee meeting room bookings and inventory.
• Liaise with security, housekeeping and vendors as needed.
• Ensure daily visitor lists and escalation procedures.
• Perform daily site operations checks and maintain records.

Job description

3M HEALTHCARE is seeking a Workplace Ambassador for an on-site role in London. The WA will be the local facilities contact, coordinating front‑of‑house services, reception, security awareness and health and safety protocols.

Reporting to the Senior Facilities Manager, you will direct, coordinate and escalate facilities matters, manage meeting rooms, events, visitor management and daily site operations to ensure exceptional service delivery.