London IT Specialist - Onsite, Productivity & Security

Cognition; Greater London; On-site; GBP 32,000 - 48,000; Full time

Job summary

Cognition in London is seeking an onsite IT Specialist to manage our technology infrastructure and support a growing team. You’ll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values autonomy and results.

This role is in-person, five days a week at our London office. You will work with a talented team to keep devices secure, ensure smooth collaboration, and implement automation to improve workflows across

Qualifications

• 3+ years in a technical IT support role.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Experience with Okta administration and Okta Workflows automation.
• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security.
• Experience administering collaboration tools (Zoom, Teams, Slack).
• Strong knowledge of Google Workspace and Microsoft Office 365 administration.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem‑solving abilities and organizational skills.
• Experience supporting both local and remote staff.

Responsibilities

• Implement and manage software and services that enhance productivity for both our engineering and GTM teams.
• Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems.
• Develop and implement automated workflows to reduce manual tasks and improve efficiency.
• Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom.
• Order, configure, deploy, and maintain laptops and other hardware for employees across all offices.
• Implement and maintain end‑user security best practices across all IT systems.
• Create clear documentation and manage IT assets and licenses.

Skills

IT support

Okta administration

Okta Workflows

Kandji

JAMF

Intune

Zoom

Microsoft Teams

Slack

Google Workspace

Office 365

Networking

Problem solving

Organizational skills

Remote support

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Job description

Cognition in London is seeking an onsite IT Specialist to manage our technology infrastructure and support a growing team. You’ll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values autonomy and results.

This role is in-person, five days a week at our London office. You will work with a talented team to keep devices secure, ensure smooth collaboration, and implement automation to improve workflows across