London Onsite IT Specialist - Automation & End-User Support

Cognition.AI; Greater London; On-site; GBP 42,000 - 58,000; Full time

Job summary

Cognition.AI in London is seeking an onsite IT Specialist to manage our technology infrastructure and support a growing team. You will lead identity and access management, endpoint management, and end-user support in a collaborative, results‑driven environment.

This role requires you to be in person five days a week at our London office. You will work with Google Workspace, Microsoft 365, Zoom, Slack and other SaaS tools, ensuring security, compliance and smooth daily operations for both local

Qualifications

• 3+ years in a technical IT support role.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Experience with Okta administration and Okta Workflows automation.
• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security.
• Experience administering collaboration tools (Zoom, Teams, Slack).
• Strong knowledge of Google Workspace and Microsoft Office 365 administration.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem‑solving abilities and organizational skills.
• Experience supporting both local and remote staff.

Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams
• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency
• System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom
• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices
• Security & Compliance: Implement and maintain end‑user security best practices across all IT systems
• Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Skills

IT support experience

Problem-solving

Organizational skills

Remote/Hybrid support

Python scripting

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Okta administration

MDM solutions (Kandji, JAMF, Intune)

Google Workspace administration

Microsoft 365 administration

Zoom/Teams/Slack administration

Cisco Meraki / networking basics

Job description

Cognition.AI in London is seeking an onsite IT Specialist to manage our technology infrastructure and support a growing team. You will lead identity and access management, endpoint management, and end-user support in a collaborative, results‑driven environment.

This role requires you to be in person five days a week at our London office. You will work with Google Workspace, Microsoft 365, Zoom, Slack and other SaaS tools, ensuring security, compliance and smooth daily operations for both local