London Front Desk & Office Concierge

Hollybank Trustees Ltd; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

3 extra days holiday per year

Professional membership support

Paycare—dental/optical/professional

Dress for your Diary Policy

Job summary

Affinia is seeking a proactive, office-based Administrator to join its London operations team. The role supports 200+ staff and 30+ partners, handling reception, calls, meetings, and daily admin tasks in a non-remote, 37.5-hour week.

You will coordinate calendars, manage the reception area, order supplies, assist with an office move, and maintain post and filing systems while delivering excellent client service within a financial services environment.

Qualifications

• Excellent organisational skills and strong service delivery in financial services
• Clear written and verbal communication with high attention to detail
• Ability to prioritise workload and work independently with sound judgement

Responsibilities

• Welcoming guests in a professional and friendly manner
• Managing incoming calls and forwarding to relevant departments
• Maintaining reception, meeting rooms, and ensuring spaces are tidy and presentable
• Supporting meetings (calendar management, refreshments, lunches, events)
• Ensuring stationery, hospitality, and supplies are stocked
• Assisting with an upcoming office move
• Handling daily post and outgoing post
• Ensuring copiers have paper and occasional lifting
• Maintaining a tidy office environment
• Monitoring and responding to tickets in the office system
• Changing room layouts in the Training Room
• Filing and archiving, supporting general admin tasks
• Occasionally filling and emptying the dishwasher

Skills

Organisational skills

Communication skills

Prioritisation

Relationship building

Initiative & judgement

Microsoft Office

Education

GCSEs including Maths & English

Tools

Microsoft Office

Job description

Affinia is seeking a proactive, office-based Administrator to join its London operations team. The role supports 200+ staff and 30+ partners, handling reception, calls, meetings, and daily admin tasks in a non-remote, 37.5-hour week.

You will coordinate calendars, manage the reception area, order supplies, assist with an office move, and maintain post and filing systems while delivering excellent client service within a financial services environment.