Client-Facing Business Support Specialist

Hollybank Trustees Ltd; Sutton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Opportunity to purchase up to 3 extra

days holiday per year

Professional membership support

Paycare – claim money back for Dental/

Optical/Professional Therapies

Dress for your Diary Policy

Job summary

Affinia is seeking a Business Support Administrator to join our Sutton office, delivering high-quality client administration and frontline support. You will assist with onboarding, document preparation, and day-to-day admin tasks to keep the service running smoothly for clients and colleagues.

The role requires excellent organisation, strong communication, and solid experience with Word/Excel. Hours are Mon-Fri, 9am-5:30pm, onsite only, with no home working.

Qualifications

• Excellent organisational skills and service delivery experience in financial services.
• Ability to prioritise workload with high attention to detail.
• Natural relationship builder with strong communication and judgement.

Responsibilities

• Admin tasks for onboarding new clients, letters, and document packs.
• Prepare company secretarial work and statutory submissions as needed.
• Manage client portals, CS01/CT600 tasks, and HMRC authorisations.
• Respond to queries via Admin Support ticketing system per SLA.
• Support with Direct Debits setup and monthly deadlines.

Skills

Telephone etiquette

Communication skills

Typing skills

Self-motivated

Time management

Prioritisation

Relationship building

On-the-job training

Education

GCSEs including Maths & English

Tools

Microsoft Word

Microsoft Excel

Job description

Affinia is seeking a Business Support Administrator to join our Sutton office, delivering high-quality client administration and frontline support. You will assist with onboarding, document preparation, and day-to-day admin tasks to keep the service running smoothly for clients and colleagues.

The role requires excellent organisation, strong communication, and solid experience with Word/Excel. Hours are Mon-Fri, 9am-5:30pm, onsite only, with no home working.