Client Onboarding & Office Support Administrator

Affinia; Cambridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Extra holidays

Membership support

Paycare

Dress for your Diary Policy

Job summary

Affinia, the UK’s largest purpose-led accountancy firm, is recruiting for a Business Support Administrator in our Cambridge office. The role focuses on client onboarding, document preparation, and administration to support our accountancy services.

You will work as part of a busy team, handling frontline client interactions and internal processes. The ideal candidate will possess strong organisational and communication skills, experience with MS Word/Excel, and the ability to work accurately in

Qualifications

• Excellent telephone manner.
• Strong communication skills with all levels of staff and clients.
• Experience with Microsoft Word and Excel.
• Good typing skills and attention to detail.
• Willingness to learn new systems and processes.

Responsibilities

• Onboard new clients and manage client documentation.
• Prepare and issue client communications and engagement letters.
• Support with admin tasks including CS01/CT600/doc submissions as required.
• Maintain front-of-house duties and organise team activities.

Skills

Excellent telephone manner

Strong communication skills

Microsoft Word

Microsoft Excel

Time management

Attention to detail

Education

GCSEs (Maths & English)

Tools

Microsoft Word

Microsoft Excel

Job description

Affinia, the UK’s largest purpose-led accountancy firm, is recruiting for a Business Support Administrator in our Cambridge office. The role focuses on client onboarding, document preparation, and administration to support our accountancy services.

You will work as part of a busy team, handling frontline client interactions and internal processes. The ideal candidate will possess strong organisational and communication skills, experience with MS Word/Excel, and the ability to work accurately in