Business Support Administrator

Hollybank Trustees Ltd; Crawley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

3 extra days holiday

Professional membership support

Paycare – dental/optical/therapies

Dress for your Diary Policy

Job summary

Affinia in Crawley, UK, is seeking a Front of House Receptionist to join our growing Business Support team. This on-site role involves welcoming clients, coordinating meetings, answering calls, and supporting office operations to ensure high-quality client service.

You will work with the wider teams, manage administration tasks, and use Microsoft Office. A professional, discreet, and proactive mindset is essential for success in this client-facing environment.

Qualifications

• Excellent organisational skills and focus on client service.
• Ability to communicate with staff at all levels.
• Willingness to learn accountancy-specific software.

Responsibilities

• Front of house duties: greeting clients and booking meeting rooms.
• Answering phones and coordinating meetings.
• Managing post and office supplies.
• Responding to Admin Support ticketing system queries per SLA.

Skills

Excellent telephone manner

Good communication skills

Experience with Microsoft applications

Ability to prioritise workload

Discreet

Self-motivated

Typing skills

Teamwork / flexibility

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Location: On site / Crawley, UK
job type: Permanent / Full-time
Sector and subsector: Business Operations | Business Support
Salary: Competitive salary

Affinia is a UK Top 35 Accounting firm, where we support our clients with everything from day-to-day Accounting, Audit and Tax planning to strategic business advice, compliance and specialist services such as Cloud Accounting, Payroll and Mergers & Acquisitions across a wide range of sectors. We are committed to delivering excellence in every aspect of our work, adapting to the evolving regulatory landscape while consistently exceeding client expectations.

We focus on building authentic connections, collaboration and growth, both with our clients and colleagues with over 300 years’ experience, bringing together financial experts from across London, East Anglia & Southeast England. We have more than 1000 accountancy professionals across our 17+ offices and advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning

We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.

Purpose Of The Role

As a Front of House Receptionist, you will be part of a growing, successful team delivering high-quality services to our clients. You will support the work of the wider teams and be an ambassador for us to clients and connections as they visit. The Business Support team undertake client-facing and chargeable administration tasks. The role requires good communication as it involves substantial contact with clients and staff, as well as many other individuals and organisations. We are extensively computerised, and experience of Microsoft applications is essential. Other systems are more specialised relating to accountancy services and administration, which you will be fully trained on.

Accountabilities

This role covers a wide range of tasks that go into supporting the smooth operation of the business on a day-to-day basis, focusing on the administration of the clients we serve.

• Front of house duties, such as answering the telephone, greeting clients and booking meeting rooms
• Ordering lunches, assisting with post, making sure office supplies are regularly stocked
• You will act as an agent on the Admin Support ticketing system, responding to queries in line with defined SLA targets across all assigned queues.

Skills/Qualifications

The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.

You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.

• Excellent telephone manner
• Good communication skills, with the ability to communicate with all levels of seniority
• Experience with Microsoft applications
• Ability and willingness to acquire new skills to the requirements of the position through "on the job" training
• Good and accurate typing skills
• Discreet
• Self-motivated, anticipating issues before they arise and/or resolving issues using knowledge and experience
• Experience of working in an accountancy practice is desirable, but not essential
• Minimum five GSCEs at grade 4/5 (C) and/or above including Maths and English.
• This role is not remote and is 100% office based

Core Benefits

At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Opportunity to purchase 3 extra days holiday per year
• Professional membership support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Dress for your Diary Policy

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.