Guest Experience & Office Concierge (Front Desk)

Affinia; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

20 days holiday (FTE)

3 extra days holiday per year

Professional membership support

Auto enrolment Pension Scheme

Paycare – dental/optical/therapies

Dress for your Diary Policy

Job summary

Affinia’s London-based Operations team is seeking a proactive Office Administrator to support 30 partners and 200 staff. You will manage reception, calls, and post, coordinate meetings, and assist with office moves and supplies. A strong communicator with top organisational skills will thrive in this busy, client-focused role.

Hours are 37.5 per week, office-based with no remote option. The role emphasizes discreet, self‑motivated teamwork and exceptional service delivery in a professional

Qualifications

• Minimum five GCSEs (A-C) including Maths and English.
• Experience in a financial services or professional services setting is desirable.
• Proactive and able to work independently.
• Excellent communication and organisational abilities.

Responsibilities

• Welcoming guests in a professional and friendly manner.
• Managing incoming calls and forwarding to relevant departments.
• Managing the reception area and meeting rooms; ensuring spaces are tidy and prepared for visitors.
• Supporting meetings: calendar management, providing refreshments, preparing lunch requirements and event coordination.
• Assisting and preparing for an upcoming office move.

Skills

Organisational skills

Communication skills

Customer service

Microsoft Office

Attention to detail

Education

GCSEs including Maths & English

Tools

Microsoft Office Suite

Job description

Affinia’s London-based Operations team is seeking a proactive Office Administrator to support 30 partners and 200 staff. You will manage reception, calls, and post, coordinate meetings, and assist with office moves and supplies. A strong communicator with top organisational skills will thrive in this busy, client-focused role.

Hours are 37.5 per week, office-based with no remote option. The role emphasizes discreet, self‑motivated teamwork and exceptional service delivery in a professional