Client-Facing Receptionist & Office Concierge

Affinia; Crawley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20 days holiday

3 extra days holiday

Professional membership support

Auto enrolment Pension Scheme

Paycare

Dress for your Diary Policy

Job summary

Affinia is recruiting a Front of House Receptionist to join our growing Business Support team in our Crawley office. You will be the first point of contact for clients and visitors, handling phone calls, meeting room bookings and general administration.

The role requires excellent organisation, strong communication, and a professional, discreet approach. Office-based with training on our systems, including accountancy-related tools.

Qualifications

• Excellent organisational skills and a strong understanding of service delivery in a financial services organisation.
• Ability to prioritise workload with high attention to detail.
• Natural relationship builder with effective communication across all levels of seniority.
• Flexibility, ambiguity handling, and good judgement in day-to-day tasks.
• Minimum five GCSEs at grade 4/5 (C) and above including Maths and English.
• This role is not remote and is 100% office based.

Responsibilities

• Front of house duties: greeting clients, answering the telephone, and booking meeting rooms.
• Ordering lunches, handling post, and ensuring office supplies are stocked.
• Act as an agent on the Admin Support ticketing system, responding to queries within SLA targets.

Skills

Excellent telephone manner

Good communication

Experience with Microsoft applications

Typing skills

Discreet

Self-motivated

Accountancy practice experience (desir

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Affinia is recruiting a Front of House Receptionist to join our growing Business Support team in our Crawley office. You will be the first point of contact for clients and visitors, handling phone calls, meeting room bookings and general administration.

The role requires excellent organisation, strong communication, and a professional, discreet approach. Office-based with training on our systems, including accountancy-related tools.