Client-Facing Admin & Operations Specialist

Affinia; Sutton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Up to 3 extra days holiday

Professional membership support

Auto enrolment Pension

Paycare

Dress for your Diary policy

Job summary

Affinia in Sutton is seeking a Business Support Administrator to join a growing team delivering high-quality services to clients. You will support wider teams, act as an ambassador for clients visiting the office, and manage client onboarding, documentation, and admin tasks.

The role requires strong communication, organisational skills, and experience with Microsoft Word/Excel. Training is provided, and LinkedIn Learning access is available to develop soft skills and time management.

Qualifications

• Excellent organisational skills and focus on service delivery in financial services.
• Ability to prioritise workload with high attention to detail.
• Natural relationship builder with strong communication.

Responsibilities

• Support wider teams with client-facing and admin tasks.
• Onboard new clients, prepare letters of engagement and packs.
• Prepare CS01s, AP01s, dormant accounts work when needed.
• Book in/out books and records; handle HMRC authorisations.
• Respond to Admin Support tickets within SLA targets.
• Set up Direct Debits with Finance; monitor deadlines and mail merges.
• Data cleanse and FoH duties; organise team lunches and keep rooms tidy.

Skills

Excellent telephone manner

Strong communication skills

Microsoft Word

Microsoft Excel

Typing speed & accuracy

Self-motivated / proactive

Relationship building

Learn on the job

Education

GCSEs incl Maths & English (min 5)

Tools

Microsoft Word

Microsoft Excel

Job description

Affinia in Sutton is seeking a Business Support Administrator to join a growing team delivering high-quality services to clients. You will support wider teams, act as an ambassador for clients visiting the office, and manage client onboarding, documentation, and admin tasks.

The role requires strong communication, organisational skills, and experience with Microsoft Word/Excel. Training is provided, and LinkedIn Learning access is available to develop soft skills and time management.