Lead Concierge - Luxury Guest Experience & VIP Services

Hyatt Hotels Corporation; Greater London; Presencial; GBP 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Career development opportunities

Resumo da oferta

Hyatt is seeking a Head Concierge to lead the Concierge and Door Host teams at a luxury London hotel within The Unbound Collection. You will deliver highly personalised recommendations, arrange bespoke experiences, and manage transportation, dining reservations and exclusive city experiences for discerning guests.

The role requires extensive destination knowledge, a strong network of luxury partners, and the ability to drive service excellence in a fast-paced, high-end environment in central

Qualificações

• Established concierge professional with destination knowledge and extensive network.

Responsabilidades

• Lead the Concierge and Door Host teams to deliver exceptional service at every guest journey stage.
• Provide highly personalised recommendations and arrange bespoke experiences, transportation and dining reservations.
• Oversee VIP arrivals, departures and special requests with proactive service recovery when needed.
• Collaborate with Front Office and other departments to ensure a coordinated guest journey from arrival to departure.
• Coach, develop and inspire the team through training and feedback.
• Monitor guest feedback and service trends to continuously enhance the guest experience.

Conhecimentos

Concierge leadership

Descrição da oferta de emprego

Hyatt is seeking a Head Concierge to lead the Concierge and Door Host teams at a luxury London hotel within The Unbound Collection. You will deliver highly personalised recommendations, arrange bespoke experiences, and manage transportation, dining reservations and exclusive city experiences for discerning guests.

The role requires extensive destination knowledge, a strong network of luxury partners, and the ability to drive service excellence in a fast-paced, high-end environment in central