London Client Success for Sustainability Solutions

issgovernance; Greater London; Presencial; GBP 42.000 - 64.000; Jornada completa

Descripción de la vacante

ISS STOXX Sustainability in London is seeking a Client Success Specialist to help clients maximise value from our Sustainability solutions.

You will be the first point of contact for the full product suite, delivering training, handling inquiries, and coordinating with Sales, Product, Research and Marketing. This role emphasizes client retention, data platform support (DataDesk), and proactive relationship building across global teams.

Formación

• 4+ years' experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
• Strong project & time management skills
• Team player with a collaborative mindset and proactive outlook
• Curiosity and an analytical mindset, with solid Excel skills
• Working knowledge of the responsible investment and sustainability landscape
• Bachelor's or master's degree in Finance, Economics, or related discipline is preferred
• Fluency in English is essential

Responsabilidades

• Proactively monitor and ensure client satisfaction
• Regularly meet with clients in person or virtually to provide training and build relationships
• Provide subject matter expertise for the full ISS STOXX Sustainability product suite, working with ISS technical experts when needed
• Help clients to use DataDesk, our Sustainability platform, for research, screening and report generation
• Take a systematic approach to identifying and addressing risks and opportunities across accounts to ensure client retention and growth
• Own and manage client queries using Salesforce.com and other internal tools
• Communicate market requirements to ISS business leaders

Conocimientos

Client-facing

Project management

Time management

Team player

Analytical mindset

Excel

Sustainability knowledge

English fluency

Educación

Bachelor's / Master's in Finance or Economics or related

Herramientas

Salesforce.com

DataDesk

Descripción del empleo

ISS STOXX Sustainability in London is seeking a Client Success Specialist to help clients maximise value from our Sustainability solutions.

You will be the first point of contact for the full product suite, delivering training, handling inquiries, and coordinating with Sales, Product, Research and Marketing. This role emphasizes client retention, data platform support (DataDesk), and proactive relationship building across global teams.