Client Success Specialist - Sustainability Solutions

Institutional Shareholder Services Inc.; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

ISS STOXX Sustainability in London seeks a Client Success Specialist to help clients maximise value from our sustainability solutions. You will be the first contact for research content, methodology, and data delivery across the product suite.

You will train clients on DataDesk, manage relationships, and work with Sales, Product, Research and Marketing to drive retention and growth. Fluency in English and 4+ years in client‑facing roles are essential.

Qualifications

• 4+ years' experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
• Strong project & time management skills
• Team player with a collaborative mindset and proactive outlook
• Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
• Working knowledge of the responsible investment and sustainability landscape
• Bachelor's or master's degree in Finance, Economics, or other related discipline is preferred
• Fluency in English is essential

Responsibilities

• Proactively monitor and ensure client satisfaction
• Regularly meet with clients in person or virtually to provide training and build your relationships
• Provide subject matter expertise for the full ISS STOXX Sustainability product suite, working with ISS technical experts when needed
• Help clients to use DataDesk, our Sustainability platform, for research, screening and report generation
• Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
• Own and manage client queries using Salesforce.com and other internal tools
• Communicate market requirements to ISS business leaders

Skills

Client-facing experience

Project management

Time management

Excel skills

Analytical mindset

Collaboration

English fluency

Education

Bachelor's or Master’s degree in Finance/Economics/related

Tools

Salesforce.com

DataDesk

Job description

ISS STOXX Sustainability in London seeks a Client Success Specialist to help clients maximise value from our sustainability solutions. You will be the first contact for research content, methodology, and data delivery across the product suite.

You will train clients on DataDesk, manage relationships, and work with Sales, Product, Research and Marketing to drive retention and growth. Fluency in English and 4+ years in client‑facing roles are essential.