London-Based Regional Facilities & Maintenance Manager

BGIS; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

BGIS is seeking an Operational Manager to oversee engineering and maintenance services for commercial properties in the London area. You will coordinate subcontractors, support teams, and clients to deliver high-quality service and robust administration.

The role emphasizes ensuring PPM schedules are met, maintaining KPI/SLA targets, and managing daily operations, billing, and reports. A technical background in building services and leadership experience are essential.

Qualifications

• Technical background in electrical or mechanical engineering.
• Experience leading a team.
• GCSE-level English and Maths.
• Proficient in Outlook, Word, PowerPoint, Excel, and CAFM systems.

Responsibilities

• Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
• Monitor performance using reactive and PPM systems to maintain service quality.
• Provide on-site support during staff absence, performance issues, or business-critical needs.
• Raise purchase orders for engineers and subcontractors.
• Complete all monthly billing paperwork.
• Oversee Work in Progress (WIP) to ensure timely invoicing.
• Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
• Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
• Process supplier and subcontractor invoices and resolve related queries.
• Maintain accurate subcontractor and supplier records.
• Review weekly financial reports, including WIP, OPO, PI, and debt.
• Act as first point of escalation for financial and contract support queries.
• Manage the out-of-hours callout rota and arrange cover when required.
• Ensure compliance with contractual KPIs and SLAs.
• Communicate effectively with sub-contractors and clients.
• Support onboarding of new staff, including eLearning and IOSH setup.
• Act as a super-user for systems.
• Manage hazard reporting processes and arrange training courses for staff.
• Ensure all tasks are fully completed and followed through.

Skills

Team leadership

Strong communication

Attention to detail

Ability to work under pressure

Education

GCSE English and Maths

Tools

Outlook

Word

PowerPoint

Excel

CAFM systems

Job description

BGIS is seeking an Operational Manager to oversee engineering and maintenance services for commercial properties in the London area. You will coordinate subcontractors, support teams, and clients to deliver high-quality service and robust administration.

The role emphasizes ensuring PPM schedules are met, maintaining KPI/SLA targets, and managing daily operations, billing, and reports. A technical background in building services and leadership experience are essential.