Regional Operations Manager

BGIS UK & Europe; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Job summary

BGIS is seeking a Regional Operations Manager to oversee engineering and maintenance services for commercial properties, based from the Derbyshire area. You’ll coordinate subcontractors, support teams and clients to deliver reliable daily operations and high-quality service.

You will manage day-to-day requirements, ensure PPMs are completed on time, and monitor performance to uphold service quality. Strong admin, financial awareness, and stakeholder communication are essential.

Qualifications

• Experience managing operations across maintenance services in commercial properties.
• Strong administrative and reporting skills with attention to detail.
• Ability to meet KPIs and SLAs while coordinating with multiple stakeholders.

Responsibilities

• Manage day-to-day operational requirements for regional sites.
• Ensure Planned Preventative Maintenance is completed on time and to standard.
• Monitor performance using PPM systems to maintain service quality.
• Provide on-site support during staff absence or critical needs.
• Raise purchase orders for engineers and subcontractors and process invoices.
• Oversee WIP and monthly billing, and support client reporting.

Skills

Sub-contractor management

Contract administration

Communication skills

MS Office Suite

CAFMS systems

Education

GCSE English & Maths

A-Level or equivalent

Tools

Outlook

Word

PowerPoint

Excel

CAFM software

Job description

Job Description

Job Title: RegionalOperations Manager

Location: Northern Region (based out Derbyshire office)

The Operational Manager supports the delivery of engineering and maintenance services across commercial properties. The role reports to the Account Director and works closely with sub-contractors and clients, and support teams to ensure smooth daily operations, strong administration, and high‑quality service.

Key Responsibilities

• Manage day‑to‑day operational requirements.
• Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
• Monitor performance using reactive and PPM systems to maintain service quality.
• Provide on‑site support during staff absence, performance issues, or business‑critical needs.
• Raise purchase orders for engineers and subcontractors.
• Complete all monthly billing paperwork.
• Oversee Work in Progress (WIP) to ensure timely invoicing.
• Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
• Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
• Process supplier and subcontractor invoices and resolve related queries.
• Maintain accurate subcontractor and supplier records.
• Review weekly financial reports, including WIP, OPO, PI, and debt.
• Act as first point of escalation for financial and contract support queries.
• Manage the out‑of‑hours callout rota and arrange cover when required.
• Ensure compliance with contractual KPIs and SLAs.
• Communicate effectively with sub-contractors and clients.
• Support with internal and client reports (monthly, quarterly, annual).
• Take minutes during internal and client meetings when required.
• Support onboarding of new staff, including eLearning and IOSH setup.
• Act as a super‑user for systems.
• Manage hazard reporting processes and arrange training courses for staff.
• Ensure all tasks are fully completed and followed through.

Accountabilities

• Reports directly to the Account Director.
• May oversee Contract Support, Helpdesk staff, sub-contractors and engineers.
• No direct budget ownership, but financial awareness is required.

Essential Requirements

• Technical background in electrical or mechanical engineering.
• Management of sub-contractors.
• GCSE-level English and Maths.
• Proficient in Outlook, Word, PowerPoint, Excel, and CAFM systems.
• Strong verbal and written communication skills.
• Customer-focused with a professional approach.
• Able to work calmly and effectively under pressure.
• Strong attention to detail and task completion.

Desirable Requirements

• A-Level, HNC/HND, or degree-level qualifications.
• Previous experience leading a team.
• Awareness of Building Services or engineering environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK