Regional Operations Manager

BGIS UK & Europe; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

BGIS UK & Europe seeks a Regional Operations Manager to oversee engineering and maintenance services for commercial properties from its London base.

You will lead day-to-day operations, coordinate sub-contractors, handle invoicing and reporting, and ensure safety and quality standards are met, while maintaining strong client relations.

Qualifications

• Technical background in electrical or mechanical engineering (essential).
• Experience managing sub-contractors and client communication.
• Proficient with MS Office and CAFM platforms; reports accuracy is critical.

Responsibilities

• Manage day-to-day operational requirements across properties.
• Ensure PPM is completed on time and in line with standards.
• Monitor performance using PPM and reactive systems for service quality.
• Oversee invoicing, WIP and monthly billing; liaise with accounts.
• Coordinate subcontractor visits, extra works, and callouts.
• Maintain subcontractor and supplier records; ensure H&S compliance.
• Review weekly financial reports and support contract queries.
• Support onboarding and training for staff and system users.

Skills

Electrical engineering

Sub-contractor management

MS Office

CAFM systems

Communication skills

Customer focus

Attention to detail

Pressure management

Education

GCSE English & Maths

A-Level/HNC/HND

Degree qualification

Tools

CAFM systems

Job description

Job Description

Job Title: RegionalOperations Manager

Location: Southern Region (based out London office)

The Operational Manager supports the delivery of engineering and maintenance services across commercial properties. The role reports to the Account Director and works closely with sub-contractors and clients, and support teams to ensure smooth daily operations, strong administration, and high‑quality service.

Key Responsibilities

• Manage day‑to‑day operational requirements.
• Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
• Monitor performance using reactive and PPM systems to maintain service quality.
• Provide on‑site support during staff absence, performance issues, or business‑critical needs.
• Raise purchase orders for engineers and subcontractors.
• Complete all monthly billing paperwork.
• Oversee Work in Progress (WIP) to ensure timely invoicing.
• Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
• Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
• Process supplier and subcontractor invoices and resolve related queries.
• Maintain accurate subcontractor and supplier records.
• Review weekly financial reports, including WIP, OPO, PI, and debt.
• Act as first point of escalation for financial and contract support queries.
• Manage the out‑of‑hours callout rota and arrange cover when required.
• Ensure compliance with contractual KPIs and SLAs.
• Communicate effectively with sub-contractors and clients.
• Support with internal and client reports (monthly, quarterly, annual).
• Take minutes during internal and client meetings when required.
• Support onboarding of new staff, including eLearning and IOSH setup.
• Act as a super‑user for systems.
• Manage hazard reporting processes and arrange training courses for staff.
• Ensure all tasks are fully completed and followed through.

Accountabilities

• Reports directly to the Account Director.
• May oversee Contract Support, Helpdesk staff, sub-contractors and engineers.
• No direct budget ownership, but financial awareness is required.

Essential Requirements

• Technical background in electrical or mechanical engineering.
• Management of sub-contractors.
• GCSE-level English and Maths.
• Proficient in Outlook, Word, PowerPoint, Excel, and CAFM systems.
• Strong verbal and written communication skills.
• Customer-focused with a professional approach.
• Able to work calmly and effectively under pressure.
• Strong attention to detail and task completion.

Desirable Requirements

• A-Level, HNC/HND, or degree-level qualifications.
• Previous experience leading a team.
• Awareness of Building Services or engineering environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK