Customer Success Manager: Onboarding & Growth

Coface; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Coface is seeking a Customer Success Manager to maximise value from its Business Information solutions through onboarding, adoption and ongoing support. You will work closely with customers and Account Managers to drive product engagement, retention and growth across the customer lifecycle.

You will lead onboarding, trainings and regular reviews, translating customer needs into clear actions, monitoring usage with CRM dashboards and providing insights to improve products and services while

Qualifications

• Minimum 3 years' experience in Customer Success or related field.
• Bachelor's degree in Business, Finance, or related field.
• Proven onboarding, adoption and post-sale engagement experience.
• Experience coordinating across commercial, operational, product and technical teams.

Responsibilities

• Manage customer onboarding and implementation from contract to go-live.
• Develop adoption plans to maximise value from Coface's Business Information solutions.
• Deliver onboarding, training and product demonstrations for customers.
• Drive customer adoption and engagement through proactive monitoring and support.
• Act as primary contact for customer queries and coordinate with internal teams for timely resolution.
• Maintain regular communication on progress, updates and service improvements.
• Provide customer health, adoption and renewal risk insights to Account Managers.
• Identify upsell and expansion opportunities and collaborate with Account Managers on growth.

Skills

Customer Success

Onboarding

Account Management

SaaS

Data Solutions

CRM

Stakeholder Management

Training Delivery

Education

Bachelor's degree in Business/Finance or related field

Tools

CRM Systems

Reporting Tools

Job description

Coface is seeking a Customer Success Manager to maximise value from its Business Information solutions through onboarding, adoption and ongoing support. You will work closely with customers and Account Managers to drive product engagement, retention and growth across the customer lifecycle.

You will lead onboarding, trainings and regular reviews, translating customer needs into clear actions, monitoring usage with CRM dashboards and providing insights to improve products and services while