Client Success & Growth Manager — Hybrid London

Suade; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

25 days' holiday + public holidays

Flexible holiday

Additional tenure-based holiday

Monthly social events

Annual ski trip and residential offs

Work from home budget £500

Personal development budget £500

Enhanced maternity/paternity leave

Nest pension

Perkbox benefits

Résumé du poste

Suade is seeking an ambitious Customer Success or Client Relationship Manager to own an established portfolio in a fast-growing tech company. You will be the main contact, driving retention, growth, and long-term partnerships, while proactively identifying upsell opportunities.

The role is London-based, requiring 4 days in the London office with some travel. Visa sponsorship is not available. Suade values diverse, high-performing teams and excellent client experiences.

Qualifications

• Proven experience in account management or customer success in B2B SaaS.
• Experience managing an existing portfolio of clients.
• Strong commercial awareness and ability to spot upsell opportunities.
• Excellent relationship-building and communication skills with senior stakeholders.
• Ability to manage multiple accounts and competing priorities.
• Experience managing renewals and revenue targets.

Responsabilités

• Own and manage an established portfolio of existing clients, acting as their primary point of contact and taking full responsibility for health, retention and growth.
• Build and maintain strong, long-term relationships with key stakeholders, understanding their business needs and objectives.
• Proactively manage account health, engagement and potential risks to ensure high levels of retention.
• Identify and drive upsell, cross-sell and account expansion opportunities within your portfolio.
• Develop and execute strategic account plans for key clients to increase account value.
• Lead regular client meetings, business reviews and check-ins to ensure customers receive value from Suade.
• Take ownership of commercial relationships including renewals and negotiations.
• Act as a trusted advisor to clients and coordinate with internal teams to meet needs.
• Monitor account performance and maintain CRM records of interactions and opportunities.
• Identify at-risk accounts and develop strategies to improve engagement and protect revenue.
• Share client feedback to influence product improvements and the overall customer experience.

Connaissances

Account Management

Customer Success

Relationship Management

Upsell & Cross-sell

Stakeholder Engagement

Renewals

Outils

CRM Software

Description du poste

Suade is seeking an ambitious Customer Success or Client Relationship Manager to own an established portfolio in a fast-growing tech company. You will be the main contact, driving retention, growth, and long-term partnerships, while proactively identifying upsell opportunities.

The role is London-based, requiring 4 days in the London office with some travel. Visa sponsorship is not available. Suade values diverse, high-performing teams and excellent client experiences.