Logistics Support Administrator – Patient Deliveries & Courier Liaison

HealthNet Homecare Limited; Swadlincote; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Pension scheme

Training & development

Registration fees paid

Employee assistance

Refer a friend

Uniform provided

Eyecare vouchers

Perkbox benefits

Long service awards

Job summary

HealthNet Homecare Limited is seeking a Logistics Support Administrator in Swadlincote to support courier teams and ensure patients receive their medications on time. The role involves handling delivery queries by phone and email, liaising with couriers and patients, and managing PODs, returns, and rescheduling to maintain service levels.

Prospective applicants should have previous admin experience in logistics or a similar role, be proficient in MS Office, and demonstrate empathy when speaking

Qualifications

• Experience in a logistics admin or similar role is desirable.
• Minimum 5 GCSEs or equivalent.
• Strong communication and organisational skills are essential.

Responsibilities

• Answer drivers' call queries and process delivery-related queries by phone and email.
• Liaise with couriers and patients to coordinate deliveries.
• Handle POD processing, returns and failed deliveries, and rescheduling.

Skills

Good communication

MS Office

Attention to detail

Fast-paced environment

Empathy with patients

Education

GCSEs

Job description

HealthNet Homecare Limited is seeking a Logistics Support Administrator in Swadlincote to support courier teams and ensure patients receive their medications on time. The role involves handling delivery queries by phone and email, liaising with couriers and patients, and managing PODs, returns, and rescheduling to maintain service levels.

Prospective applicants should have previous admin experience in logistics or a similar role, be proficient in MS Office, and demonstrate empathy when speaking