Customer Support & Logistics Administrator

Alliance Healthcare UK; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

Alliance Healthcare UK is seeking a Customer Support Administrator in Newcastle. This role involves interacting with customers, resolving issues, and managing orders while ensuring compliance with company procedures.

The ideal candidate will have at least one year of experience in customer service, strong typing and communication skills, and the ability to handle challenging behaviour effectively. Additional responsibilities include providing support to various departments to enhance customer satisfaction.

Qualifications

• At least 1 year of experience in a contact centre or customer-facing role.
• Ability to prioritize workload and achieve targets.

Responsibilities

• Interact with customer services to answer questions and resolve issues.
• Handle orders, complaints, and product promotion.
• Ensure compliance with company procedures.
• Provide customer care at the highest level.

Skills

Good typing skills

Verbal communication

Attention to detail

Ability to handle challenging behaviour

Education

A-Levels or equivalent

Job description

Alliance Healthcare UK is seeking a Customer Support Administrator in Newcastle. This role involves interacting with customers, resolving issues, and managing orders while ensuring compliance with company procedures.

The ideal candidate will have at least one year of experience in customer service, strong typing and communication skills, and the ability to handle challenging behaviour effectively. Additional responsibilities include providing support to various departments to enhance customer satisfaction.