Logistics Support Administrator

HealthNet Homecare Limited; Swadlincote; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Pension scheme

Training & development

Registration fees paid

Employee assistance

Refer a friend

Uniform provided

Eyecare vouchers

Perkbox benefits

Long service awards

Job summary

HealthNet Homecare Limited is seeking a Logistics Support Administrator in Swadlincote to support courier teams and ensure patients receive their medications on time. The role involves handling delivery queries by phone and email, liaising with couriers and patients, and managing PODs, returns, and rescheduling to maintain service levels.

Prospective applicants should have previous admin experience in logistics or a similar role, be proficient in MS Office, and demonstrate empathy when speaking

Qualifications

• Experience in a logistics admin or similar role is desirable.
• Minimum 5 GCSEs or equivalent.
• Strong communication and organisational skills are essential.

Responsibilities

• Answer drivers' call queries and process delivery-related queries by phone and email.
• Liaise with couriers and patients to coordinate deliveries.
• Handle POD processing, returns and failed deliveries, and rescheduling.

Skills

Good communication

MS Office

Attention to detail

Fast-paced environment

Empathy with patients

Education

GCSEs

Job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are looking for a Logistics Support Administrator to join our team here in Swadlincote.

Main Responsibilities

To support the couriers and the business with any patient delivery queries and support functions & processes connected with the same to ensure patients receive their medication on time

• Answer drivers call queries
• Process internal/external queries regarding deliveries by telephone & e mail
• Liaise with couriers and patients where appropriate
• Internal processes to support the function
• POD processing
• Returns and fails processing
• Rescheduling of failed deliveries

What experience and skills are we looking for?

Desirable

• Experience with a similar role within logistics

Essential

• Prior admin experience

Qualifications?

• At least 5 GCSE’s

Key Competencies

• Good communication skills essential -both verbal and written Computer literate – Use of MS Office Attention to detail Ability to work in a fast paced and pressurised environment
• Self-motivated, dedicated with a committed approach showing interest in understanding the business and the industry
• To be proactive and motivated responding positively to new challenges
• To have empathy when speaking with patients

What we offer:

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.