Logistics Specialist

Kuehne + Nagel; Maidstone; On-site; GBP 28,000 - 33,000; Full time

Job summary

A global logistics company is seeking a Logistics Specialist in Maidstone. The role involves managing the movement of freight, maintaining customer relationships, and ensuring compliance with shipping standards. Candidates should have 1-2 years of relevant experience and strong organizational skills. Proficiency in English and knowledge of ocean documentation processes are essential. This position offers the opportunity to develop within a dynamic environment.

Qualifications

• 1-2 years related experience and/or training.
• Effective interpersonal skills, including proven abilities to listen and communicate.
• Knowledge of SAP and good computer skills.

Responsibilities

• Ensure the accurate and timely movement of freight and information.
• First contact for key customers, building strong relationships.
• Track and trace shipments for customers.

Skills

Effective interpersonal skills

Proactive organizational skills

Fluent in English

Knowledge of ocean documentation process

Good computer skills (Excel, Word, PowerPoint)

Competent understanding of forwarder systems

Education

1-2 years related experience

Tools

SAP

Job description

Job Title: Logistics Specialist

Location: Aberdeen

Duration: 12 months

Location: Maidstone | Salary: 28-33k

Responsibilities

• Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes.
• Support both Forwarder and client Shipping Team in shipping from Europe, managing bookings and creating export documentation.
• First contact for key customers, building strong relationships and resolving issues in a timely manner.
• Liaise with Maersk control tower for operational tasks and issues.
• Track and trace shipments for customers.
• Maintain accurate customer information for shipment processing.
• Understand team process flow and constantly look for areas of improved efficiency.
• Ensure all customer standard operating procedures are followed as per work instructions.
• Build and maintain strong relationships with the customer, load sites, and our branches involved in organising shipments.
• Book orders received with the nominated shipping line or forwarder.
• Ensure that container loading is booked in to Trans wide.
• Liaise with client loading sites to resolve problems on loading.
• Coordinate conformity inspections at our loading sites prior to export where required.
• Ensure that shipping documentation is accurate.
• Ensure every shipment file has all necessary auditable documents.
• Provide exceptional customer service to the client team and ensure proactive communication.
• Support team priorities and initiatives to ensure workloads are effectively managed.
• Ensure accurate and timely data entry into our operating system.
• Send original documents when required in a timely manner.
• Drive process improvements to ensure right-first-time customer service.
• Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Ensure procedures are followed and updated in the Workflow.
• Meet KPI standards as per the company's procedures.
• Handle and action complaints or queries.
• Propose solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc).

Personal Development

• Training and tagging with team members to learn ocean process.
• On the job training will be provided.

Qualifications, Experience and Education Requirements

• 1-2 years related experience and/or training.
• Understanding of ocean documentation process essential.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro‑active, strong organizational skills.
• Knowledge of SAP.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• Displayed positive team attitude and work ethic.
• Competent understanding of INCOTERMS and shipping jargon.
• Competent understanding of forwarder systems, ETMS, Edoc, Expo, International Freight Operator – Import/Export.