Logistics Solution Specialist

JD.COM; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

JD.com is seeking a proactive professional to lead system solutions and delivery for mid-tier customers. You will coordinate product and engineering resources, drive solution implementation, and ensure high-quality outcomes across a range of supply chain systems.

Responsibilities include UAT planning and testing, documentation, and training support, with a focus on continuous improvement and strong cross-functional collaboration across product, engineering, and customer-facing teams.

Qualifications

• Bachelor's degree in Computer Science or relevant field; higher degree preferred.
• Experience in system solutions, business analysis, or supply chain system implementation.
• Strong data analysis and management skills and ability to translate business needs into technical solutions.
• Excellent communication, coordination, and collaboration across product, engineering, and customer-facing teams.
• Project management experience with UAT processes and quality assurance is desirable.

Responsibilities

• System Development & Advancement: standardize, configure, and productize supply chain systems to shorten onboarding cycles and align with market needs.
• Solution Design & Delivery: tailor system solutions for mid-tier customers and produce documentation to support delivery.
• Testing Coordination & Reporting: oversee UAT test cases, coordinate cross-functional testing, and ensure quality standards.
• Project Management & Risk Control: own complex projects from planning to delivery and manage risks.
• Documentation & Training Support: create user guides and training materials and conduct training sessions for internal teams and customers.
• Continuous Improvement: implement processes to improve system service quality and project efficiency.

Skills

Communication

Analytical thinking

Cross-functional coordination

Problem solving

Education

Bachelor's degree in Computer Science or relevant field

Tools

Office software

System documentation tools

Job description

• System Development & Advancement: Conduct market research to drive the standardization, configuration, and productization of supply chain business systems. Shorten project onboarding cycles and ensure systems are better aligned with business needs and market changes, while continuously improving overall system performance.
• Solution Design & Delivery: Develop system solutions tailored for mid-tier customers. Produce industry-specific documentation on system capabilities, and coordinate product and engineering resources to drive solution implementation and delivery, meeting customer needs and strengthening the company's service capabilities in the relevant market.
• Testing Coordination & Reporting: Oversee the development of UAT test cases and test plan confirmation. Organize and coordinate cross-functional teams to participate in testing, produce comprehensive UAT test reports, and ensure system functionality meets quality standards.
• Project Management & Risk Control: Take ownership of complex projects from planning through delivery. Identify and manage potential risks throughout the project lifecycle, ensuring timely resolution and successful outcomes.
• Documentation & Training Support: Develop and maintain system implementation documentation, including user guides, training materials, and best practice resources. Conduct training sessions and provide ongoing support to internal teams and customers to drive system adoption and effective usage.
• Continuous Improvement: Implement continuous improvement processes to constantly enhance system service quality and project implementation efficiency. Identify opportunities for process optimization and drive best practices across the organization.

About You

• Education: Bachelor's degree or higher in a relevant field. Computer Science or other software-related majors are preferred.
• Experience: Proven experience in system solutions, business analysis, or supply chain system implementation. Experience working with mid-tier customers or in a B2B solution delivery environment is a plus.
• Technical Skills: Proficient in office software and system documentation tools. Solid data analysis and management skills with the ability to translate business requirements into technical solutions.
• Soft Skills: Possess a strong sense of responsibility, excellent communication and coordination skills, and strong logical thinking and problem-solving abilities. Ability to collaborate effectively across product, engineering, and customer-facing teams.
• Project Management: Demonstrated ability to manage complex projects, coordinate cross-functional resources, and deliver results on schedule. Experience with UAT processes and quality assurance is highly desirable.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.