Technical Product Manager

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JD.com (JINGDONG) is hiring a Technical Product Manager to shape the Joybuy app across the UK and Europe. You’ll own product roadmaps, coordinate with engineering, data science, marketing and operations to enhance user journeys and scale a cross‑border retail platform.

Ideal candidates have 5+ years in product management within European e‑commerce, a relevant bachelor’s degree, strong analytical skills and fluency in English plus one additional language (Chinese, Dutch, German or French).

Qualifications

• Minimum 5 years of product management experience within European e-commerce.
• Bachelor’s degree in Computer Science, Business Administration, Product Management, Finance, Engineering, or related field.
• Strong analytical and communication skills to collaborate across teams and leverage data.
• Professional working proficiency in English and at least one of Chinese, Dutch, German, or French.

Responsibilities

• Identify opportunities in the Joybuy mobile app user journey and related features across search, recommendations, payments and post‑order processing.
• Define user lifecycles, segments and metrics; develop a structured framework to measure product performance.
• Manage roadmaps and release milestones, using insights, trends and data to optimize the user experience.
• Collaborate with cross‑functional teams to implement app product strategies for global markets.
• Balance user‑centric design with machine learning capabilities to enable business initiatives.

Skills

Product management

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world‑class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‑first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment. JD.com is seeking multiple experienced Technical Product Managers to join our growing technical teams at Joybuy (https://www.joybuy.com/). Joybuy is JD's European full‑category online retail brand, designed to provide customers with a faster, more convenient, and more cost‑effective shopping experience. Offering same‑day and next‑day delivery across the UK, Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. Depending on your experience and interests, you may manage products across the Joybuy mobile app user journey, search and recommendation, post‑order payment and refund processing, customer service, fulfillment, supply chain, warehouse management systems (WMS), or transportation management systems (TMS). You will work closely with engineering, data science, marketing, commercial, and operations teams to deliver user‑centric solutions in a dynamic, international environment.

Key Responsibilities

• Identify and enhance opportunities within the mobile app user journey, including features like new customer acquisition, promotions, product details, guided shopping, payment options and customer reviews, or other applications related to search and recommendation, post‑order fund processing, customer service, fulfillment, supply chain, WMS and TMS.
• Define user lifecycles and user segments, establish performance metrics, and develop a structured framework for measuring product performance.
• Manage product roadmaps and release milestones, incorporating user insights, industry trends, and data analytics to optimize the user experience.
• Work with cross‑functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
• Enable business initiatives and support decision‑making by balancing user‑centric design with machine learning capabilities.

Minimum Qualifications

• At least 5 years of recent experience in product management within European e-commerce.
• Bachelor’s degree in Computer Science, Business Administration, Product Management, Finance, Engineering, or a related field.
• Strong analytical and communication skills to effectively collaborate across various teams and leverage data for decision‑making.
• Professional working proficiency in English and at least one of the following languages: Chinese, Dutch, German, or French.

Preferred Qualifications

• Proven track record of managing large‑scale consumer applications (e.g., apps with over 1 million daily active users).
• Experience working across multiple regions and in multicultural environments is preferred.

Equal Opportunity

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world’s most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we’re solving real‑world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we’re creating opportunities to learn, collaborate and make an impact on a global scale. Whether you’re joining us in Europe, the Middle East, Asia or the Americas, you’ll be part of one global team working towards a shared purpose. So let’s do this. Let’s deliver joy.