Marketplace Ecosystem Product Operations Manager

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

JD.com (JINGDONG) in London is seeking a technically hands-on professional to own the ISV/integrator layer powering the marketplace. You will translate business needs into buildable specs and drive end-to-end integration, rollout and reliability across ERP, OMS, CRM, listing and logistics.

You will work between technical and commercial teams to ensure solutions are launched, scaled and trusted, with strong focus on API onboarding, data flow and operational excellence.

Qualifications

• 3–5 yrs in technical operations, platform/product operations, or systems integration (e-commerce / marketplace / SaaS preferred).
• Comfortable with APIs, data models, integration/onboarding workflows (UAT, go-live), and read technical specs well.
• Experience with ISV / service-provider / ERP / OMS / CRM integrations beneficial.
• Strong at translating business requirements into buildable technical specs.
• Hands‑on operational troubleshooting (data errors, integration failures, adoption gaps).

Responsibilities

• Gather, structure and prioritize business requirements from sellers, ISVs/integrators and internal teams; translate into PRDs / technical specs for engineering.
• Own end-to-end technical integration of ISV/integrator solutions — API onboarding, mapping, UAT, go-live, post-launch support.
• Monitor and operate the integration layer — track health, downtime and data-flow errors; drive fixes with platform/engineering.
• Define and validate functional + technical requirements for CRM / listing / tooling; run selection and pilots.
• Identify automation opportunities to reduce manual handling and scale operations.

Skills

APIs proficiency

Data models understanding

Cross-functional communication

Troubleshooting

English proficiency

Tools

APIs

Data mapping

UAT

Job description

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Location

London

About the Role

About the Role You are the technical and operational owner of the ISV / integrator layer that powers the marketplace. Your job is to make integrations work — end-to-end. You sit between the technical team and the commercial team, translating business requirements into buildable specs, and then driving technical integration, rollout, and operational reliability so that every ISV/integrator solution (ERP, OMS, CRM, listing, logistics) is not just launched but trusted and running at scale. In short: the Account Manager sells the partnership; you make it technically strong and operationally dependable.

Key Responsibilities

• Business → technical requirements: Gather, structure and prioritize business requirements from sellers, ISVs/integrators and internal teams; translate them into clear, buildable PRDs / technical specs (API, data, flow) that engineering can execute against.
• Technical integration & release: Own the end-to-end technical integration of ISV/integrator solutions — API onboarding, mapping, UAT, go-live, and post-launch support — so releases land clean and stay stable (not "shipped then broken").
• Platform operations & reliability: Monitor and operate the ISV/integrator integration layer — track integration health, downtime, data-flow errors, and drive fixes with the platform/engineering team.
• Tooling & selection: Define and validate functional + technical requirements for CRM / listing / tooling; run selection, pilot (e.g. recent CRM-tool test) and scale-up decisions.
• Efficiency & scale: Identify automation / self-service / API-leverage opportunities to reduce manual handling and scale ops without adding headcount.
• Process & standards: Set the technical onboarding and release standards (checklists, UAT gates, QA) that sellers, integrators and CS follow.
• Collaboration: Work closely with R&D, BS, Platform Engineering, Account Manager and CS to keep integration, ownership and quality aligned.
• Data & reporting: Track integration health, adoption, go-live time, and surface technical risk early.

Requirements

• 3–5 yrs in technical operations, platform/product operations, or systems integration (e-commerce / marketplace / SaaS preferred).
• Comfortable with APIs, data models, integration/onboarding workflows (UAT, go-live), and read technical specs well.
• Experience with ISV / service-provider / ERP / OMS / CRM integrations beneficial.
• Strong at translating business requirements into buildable technical specs.
• Hands‑on operational troubleshooting (data errors, integration failures, adoption gaps).
• Marketplace/SaaS/ISV ecosystem experience; exposure to API-driven or tooling automation (e.g., automation of onboarding / self‑service).
• Excellent cross‑functional communication (Engineering, R&D, BS, AM, CS).
• English professional working proficiency; Mandarin a plus.

Equal Opportunity Employment

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.