SCOT Planning Product Manager - Marketplace Channel

JD.com Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Joybuy in London is seeking a senior supply chain professional to design and optimize seller-to-Joybuy inbound workflows, balancing inventory availability against total logistics costs and publishing SOPs to boost inbound efficiency.

You will lead platform infrastructure initiatives, coordinate with seller partners and internal tech teams, monitor rollout progress, ensure data integrity, and drive cross-border logistics improvements with a focus on ROI and scalable solutions.

Qualifications

• Bachelor's degree or above in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or related field.
• 5+ years of experience in supply chain planning, warehouse network design, logistics engineering, warehouse operations, or supply chain project management.
• Solid understanding of warehouse network planning and automation.
• Proven vendor management and cross-functional project delivery.
• Strong analytical skills to identify opportunities and drive improvements.
• Excellent stakeholder management and communication, with ability to influence across functions.
• Fluent in English; experience in European supply chains or cross-border logistics preferred.
• Cross-cultural communication ability bridging Chinese and Western teams.

Responsibilities

• Lead high-impact supply chain initiatives from design to implementation within Joybuy's European operations.
• Develop and optimize inbound/fulfillment workflows to balance inventory and logistics costs.
• Drive data-driven process improvements and publish SOPs for ecosystem sellers.
• Lead platform infrastructure projects, including WMS integration and system migrations.
• Collaborate with cross-functional teams to optimize cross-border logistics and improve ROI.

Skills

Analytical skills

Stakeholder management

Project management

Cross-cultural communication

Vendor management

English fluency

European supply chains knowledge

Education

Bachelor's degree or above in related field

Tools

WMS (Warehouse Management Systems)

Job description

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy. Learn more about who we are and what we do: https://about.joybuy.com/about/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Seller Supply Chain Process Development: Design and optimize supply chain workflows originating from third-party sellers' facilities into Joybuy warehouses. Balance inventory availability against total logistics costs through automated systems to minimize transit times and reduce overheads. Analyze FBJ (Fulfilled by JoyExpress) health metrics (e.g., capacity utilization, aged inventory, stockout risks) to identify structural bottlenecks, and publish clear Standard Operating Procedures (SOPs) for ecosystem sellers to maximize inbound efficiency.
• Automation & Process Innovation: Research and evaluate advanced marketplace technologies, digital fulfillment workflows, and intelligent inventory allocation logic. Drive the integration of digital systems to automate inbound scheduling, sorting configurations, and space allocation algorithms, optimizing digital operational workflows to improve virtual space efficiency and lower platform overheads.
• Data-Driven Process Optimization: Analyze macro supply chain operational data (including inventory turnover cycles and end-to-end fulfillment lead times) to uncover hidden inefficiencies. Architect standardized operating procedures (SOPs) for internal teams, champion core warehouse management system iterations with product teams, and enhance seamless data collaboration between all network nodes.
• Project Management & Facility Implementation: Lead high-impact platform infrastructure initiatives, including the integration of Seller & Warehouse management systems (WMS), system migrations, and digital workflow upgrades. Coordinate directly with seller partners, internal tech teams, and operations to monitor rollout progress, system quality, and data integrity, ensuring digital solutions are implemented efficiently to achieve expected business returns.
• Cost Management: Utilize rigorous data analysis and identify cost-out initiatives, enable commercial negotiations to optimize processes, operational expenditures, and maximize return on investment (ROI).
• Cross-Department Collaboration & Innovation: Partner closely with internal Product, R&D, Business Development, and Marketing business units to spearhead the intelligent upgrade of the broader logistics ecosystem. Support cross-border logistics initiatives and seller operations by deploying specialized fulfillment models that elevate Joybuy’s market competitiveness.

Qualifications

1. 1. Bachelor's degree or above in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or a related field.
2. 2. 5+ years of experience in supply chain planning, warehouse network design, logistics engineering, warehouse operations, or supply chain project management.
3. 3. Solid understanding of warehouse network planning, warehouse operations, and logistics processes, with knowledge of warehouse automation and intelligent logistics solutions.
4. 4. Proven experience in vendor management and cross-functional project delivery within a complex business environment.
5. 5. Strong analytical skills with the ability to leverage data to identify opportunities and drive operational improvements.
6. 6. Excellent stakeholder management, communication, and project management skills, with the ability to influence across multiple functions.
7. 7. Fluent in English. Experience in European supply chains, e-commerce, or cross-border logistics is highly preferred.
8. 8. Strong cross-cultural communication skills with the ability to bridge Chinese and Western business practices and build effective collaboration across global teams.

Why Join Us

You’ll have the opportunity to shape the future supply chain of a fast-growing international e-commerce business. This role offers broad strategic exposure, high executive visibility, and the chance to solve complex supply chain challenges at scale using data, technology, and innovative operating models. At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.