Logistics & Sales Coordinator: Delivery Planning Expert

Morson Group; Norwich; On-site; GBP 24,000 - 32,000; Full time

Job summary

Morson Group in Norwich is seeking a Distribution and Sales Coordinator to support distribution planning and sales activity. You will work closely with logistics, production and customer service teams to ensure orders and deliveries meet customer requirements.

The role emphasises operational coordination, daily deliveries, and strong communication with customers and internal teams. The candidate should have experience with distribution processes and be proactive in managing schedules.

Qualifications

• Experience in distribution planning, logistics coordination or order scheduling.
• Strong interpersonal and communication skills.
• Good numeracy and analytical abilities.
• Ability to manage competing priorities with attention to detail.

Responsibilities

• Coordinate the distribution and delivery of RMX products to customers.
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency.
• Process orders and delivery schedules accurately and keep information up to date.
• Act as primary contact for customers regarding scheduling, delivery times and queries.
• Assist with pricing and quotes and follow through to order conversion where needed.
• Respond to inbound calls and emails professionally to convert enquiries into orders.
• Maintain high customer service standards with a confident telephone manner.
• Resolve delivery, scheduling or order issues promptly with strong problem solving.

Skills

Distribution planning

Logistics coordination

Order scheduling

Customer service

Relationship building

Attention to detail

Team collaboration

Tools

SAP

CRM

Microsoft IT systems

Job description

Morson Group in Norwich is seeking a Distribution and Sales Coordinator to support distribution planning and sales activity. You will work closely with logistics, production and customer service teams to ensure orders and deliveries meet customer requirements.

The role emphasises operational coordination, daily deliveries, and strong communication with customers and internal teams. The candidate should have experience with distribution processes and be proactive in managing schedules.