Delivery & Sales Coordinator

Tarmac; Norwich; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to rewards website

Employee Assistance helpline

Job summary

Tarmac is seeking a Distribution and Sales Coordinator for our RMX team at Costessey, near Norwich. You will plan deliveries, coordinate orders, and support sales activity while delivering excellent customer service across the order-to-delivery cycle.

Ideal candidates will have experience in distribution planning, strong communication skills, and the ability to work closely with logistics, production, and customer service teams within the Tarmac group.

Qualifications

• Strong interpersonal and communication skills.
• Excellent problem-solving ability.
• Good numeracy and analytical skills.
• Confidence dealing with customers by phone and email.
• A proactive attitude with willingness to learn.

Responsibilities

• Coordinate the distribution and delivery of Readymix (RMX) products to customers.
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring best use of available trucks.
• Accurately process orders, delivery schedules, and changes, ensuring information is correct and up to date.
• Act as the key point of contact for customers regarding order scheduling, delivery times, and queries.
• Support pricing and raising of quotes and follow these through to order conversion where required.
• Work with the team to convert enquiries into orders, responding to inbound calls and emails professionally and promptly.
• Maintain excellent customer service standards and resolve issues promptly.
• Build and maintain strong working relationships with drivers, internal teams, and customers.
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate.

Skills

Interpersonal skills

Problem solving

Communication

Customer handling

Proactive attitude

Tools

SAP

CRM

Microsoft IT systems

Job description

Tarmac is seeking a Distribution and Sales Coordinator for our RMX team at Costessey, near Norwich. You will plan deliveries, coordinate orders, and support sales activity while delivering excellent customer service across the order-to-delivery cycle.

Ideal candidates will have experience in distribution planning, strong communication skills, and the ability to work closely with logistics, production, and customer service teams within the Tarmac group.