Distribution and Sales Coordinator

Tarmac Trading Limited; Costessey; On-site; GBP 26,000 - 38,000; Full time

Job summary

Tarmac Trading Limited in Costessey is seeking a Distribution and Sales Coordinator to join our logistics team. The role focuses on coordinating daily deliveries and supporting sales activities, working closely with logistics, production, and customer service teams to meet customer requirements.

You will manage delivery schedules, optimise vehicle utilisation, process orders and quotes, and act as the main point of contact for customers on scheduling and queries.

Qualifications

• Experience in distribution planning and sales support.
• Strong communication and customer service skills.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate the distribution and delivery of RMX products to customers.
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency.
• Accurately process orders, delivery schedules, and changes.
• Act as the key point of contact for customers regarding scheduling, delivery times, and queries.
• Support the pricing and raising of quotes and follow these through to order conversion where required.
• Work with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely manner.
• Maintain excellent customer service standards, demonstrating a confident and friendly telephone manner.
• Resolve delivery, scheduling, or order issues promptly using strong problem-solving skills.
• Prioritise and manage multiple tasks in a fast-paced environment.
• Build and maintain strong working relationships with drivers, internal teams, and customers.
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate.

Skills

Distribution planning

Sales support

Logistics coordination

Customer service

Problem solving

Job description

We are currently looking for a Distribution and Sales Coordinator for our client based in Costessey.

Job details

We are working hard to create a dynamic and inclusive environment, and it's important that our people come from a variety of different backgrounds. Therefore, prior technical experience isn't always necessary for success.

Working hours: 42 hours per week, working Monday to Thursday, 7:30am to 5:00pm, and Friday, 7:30am to 4:30pm.

The Role

As a Distribution and Sales Coordinator, you will have experience in a similar environment, providing distribution planning and sales support, working closely with logistics, production, and customer service teams across the Tarmac group.

The role is largely operational, with responsibility for coordinating daily deliveries efficiently while ensuring customer requirements are met.

Key Responsibilities (not exhaustive)

• Coordinate the distribution and delivery of our Readymix (RMX) product range to customers
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring the best use of available trucks
• Accurately process orders, delivery schedules, and changes, ensuring all information is correct and up to date
• Act as the key point of contact for customers regarding order scheduling, delivery times, and queries
• Support the pricing and raising of quotes and follow these through to order conversion where required
• Work with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely manner
• Maintain excellent customer service standards, demonstrating a confident and friendly telephone manner
• Resolve delivery, scheduling, or order issues promptly using strong problem-solving skills
• Prioritise and manage multiple tasks in a fast-paced environment
• Build and maintain strong working relationships with drivers, internal teams, and customers
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate