Distribution and Sales Coordinator

Morson Group; Norwich; On-site; GBP 24,000 - 32,000; Full time

Job summary

Morson Group in Norwich is seeking a Distribution and Sales Coordinator to support distribution planning and sales activity. You will work closely with logistics, production and customer service teams to ensure orders and deliveries meet customer requirements.

The role emphasises operational coordination, daily deliveries, and strong communication with customers and internal teams. The candidate should have experience with distribution processes and be proactive in managing schedules.

Qualifications

• Experience in distribution planning, logistics coordination or order scheduling.
• Strong interpersonal and communication skills.
• Good numeracy and analytical abilities.
• Ability to manage competing priorities with attention to detail.

Responsibilities

• Coordinate the distribution and delivery of RMX products to customers.
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency.
• Process orders and delivery schedules accurately and keep information up to date.
• Act as primary contact for customers regarding scheduling, delivery times and queries.
• Assist with pricing and quotes and follow through to order conversion where needed.
• Respond to inbound calls and emails professionally to convert enquiries into orders.
• Maintain high customer service standards with a confident telephone manner.
• Resolve delivery, scheduling or order issues promptly with strong problem solving.

Skills

Distribution planning

Logistics coordination

Order scheduling

Customer service

Relationship building

Attention to detail

Team collaboration

Tools

SAP

CRM

Microsoft IT systems

Job description

We are currently looking for a Distribution and Sales Coordinator for our client based in Norwich.

Job details

We are working hard to create a dynamic and inclusive environment, and it is important that our people come from a variety of different backgrounds. Therefore, prior technical experience isn't always necessary for success.

Working hours: 42 hours per week, working Monday to Thursday, 7:30am to 5:00pm, and Friday, 7:30am to 4:30pm.

The Role

As a Distribution and Sales Coordinator, you will have experience in a similar environment, providing distribution planning and sales support, working closely with logistics, production, and customer service teams across the Tarmac group.

The role is largely operational, with responsibility for coordinating daily deliveries efficiently while ensuring customer requirements are met.

Key Responsibilities (not exhaustive)

• Coordinate the distribution and delivery of our Readymix (RMX) product range to customers
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring the best use of available trucks
• Accurately process orders, delivery schedules, and changes, ensuring all information is correct and up to date
• Act as the key point of contact for customers regarding order scheduling, delivery times, and queries
• Support the pricing and raising of quotes and follow these through to order conversion where required
• Work with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely manner
• Maintain excellent customer service standards, demonstrating a confident and friendly telephone manner
• Resolve delivery, scheduling, or order issues promptly using strong problem-solving skills
• Prioritise and manage multiple tasks in a fast-paced environment
• Build and maintain strong working relationships with drivers, internal teams, and customers
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate

Please note: Due to the location of the site, candidates must be able to travel to the work location without the use of public transport.

The Ideal Candidate

It is preferred that the successful candidate for the role of Distribution and Sales Coordinator will have experience in the following:

• SAP, CRM, and Microsoft IT systems
• Distribution planning, logistics coordination, or order scheduling
• Working collaboratively within a team to deliver high service levels
• Building positive relationships with customers and internal stakeholders
• Managing competing priorities while maintaining attention to detail

In addition, you will have:

• Strong interpersonal and communication skills
• Excellent problem-solving ability
• Confidence dealing with customers by phone and email
• Good numeracy and analytical skills
• A proactive attitude with a willingness to learn and develop