Logistics Operations Support (Temp 12m)

FedEx; Aylesford; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Training to get you started

Job summary

GBD FedEx Express UK Transportation Limited is seeking an Operations Support Agent on a temporary 12-month contract in the UK. The role runs 40 hours weekly, with shifts from 06:00 to 15:00, Monday to Friday.

You will handle customer calls about shipments, investigate issues, and enter data into the internal tracking system. The position offers an attractive hourly rate of £14.02, with premia for hours between 7pm-10pm and 10pm-6am.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Fast-paced environment

Time management

Job description

GBD FedEx Express UK Transportation Limited is seeking an Operations Support Agent on a temporary 12-month contract in the UK. The role runs 40 hours weekly, with shifts from 06:00 to 15:00, Monday to Friday.

You will handle customer calls about shipments, investigate issues, and enter data into the internal tracking system. The position offers an attractive hourly rate of £14.02, with premia for hours between 7pm-10pm and 10pm-6am.