Dynamic Operations Support Agent — 12-Month Contract

FedEx Group; Painter's Forstal; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Training to get you started

Extensive learning resources

Job summary

FedEx is currently seeking an Operation Support Agent on a temporary 12-month contract in the United Kingdom. The role requires you to support customers and coordinate urgent shipments, with a 40-hour week from 06:00 to 15:00, Monday to Friday.

A competitive hourly rate is offered with premia for after-hours work. You will handle customer calls, investigate delivery issues, and input data into FedEx tracking systems while adhering to company processes and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Fast-paced environment

Time management

Job description

FedEx is currently seeking an Operation Support Agent on a temporary 12-month contract in the United Kingdom. The role requires you to support customers and coordinate urgent shipments, with a 40-hour week from 06:00 to 15:00, Monday to Friday.

A competitive hourly rate is offered with premia for after-hours work. You will handle customer calls, investigate delivery issues, and input data into FedEx tracking systems while adhering to company processes and regulatory requirements.