Logistics Customer Service Coordinator (Hybrid)

CEVA Logistics; Sheerness; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee benefits platform with retail

Holiday buy scheme

Voucher discounts

Job summary

CEVA Logistics in Sheerness is seeking a Customer Service Administrator to support vehicle delivery operations. You will coordinate delivery bookings, handle customer enquiries and liaise with our carrier network to ensure timely, accurate updates throughout the delivery process.

The role requires strong administration and communication skills, with a proactive approach. Training is site-based initially, with hybrid working available once fully trained, requiring a minimum of three days in the

Qualifications

• Strong communication and administration skills.
• Logistics experience not essential; training provided.
• Good organisational skills and attention to detail.
• Excellent command of Microsoft Office, especially Excel and Outlook.
• Proactive problem-solving and ownership of enquiries.
• Positive, flexible, team-focused attitude; willingness to learn.
• Previous customer service, administration or similar experience beneficial.

Responsibilities

• Manage and process vehicle delivery bookings, ensuring requests are recorded and communicated to the carrier network.
• Respond to customer and dealership enquiries regarding bookings, delivery availability, dates and changes.
• Liaise with transport carriers and internal teams to coordinate deliveries and provide updates.
• Maintain accurate booking and delivery information across internal systems.
• Monitor outstanding enquiries and bookings; follow up to meet customer requirements.
• Communicate delays or issues to customers and stakeholders; contribute to resolutions.
• Support day-to-day administration, reporting and data management using Excel, Outlook and internal systems.
• Identify opportunities to improve processes and contribute to high-quality customer service.

Skills

Administration

Communication

Organisational skills

Attention to detail

Problem solving

Team player

Tools

Microsoft Excel

Microsoft Outlook

Job description

CEVA Logistics in Sheerness is seeking a Customer Service Administrator to support vehicle delivery operations. You will coordinate delivery bookings, handle customer enquiries and liaise with our carrier network to ensure timely, accurate updates throughout the delivery process.

The role requires strong administration and communication skills, with a proactive approach. Training is site-based initially, with hybrid working available once fully trained, requiring a minimum of three days in the